Benchtop Support Engineer

Roles & Responsibilities
Ensuring the benchtop devices in lab environment are up to date and functioning without any issue.

Must ensure all the lab computers are updated with latest OS patch and anti viruses are updated regularly

Should able to troubleshoot and fix the reported issue with the lab systems

Should able to upgrade, patch and maintain the lab computers and attached systems

Should able to coordinate with OEM and Vendors for maintenance visit and to troubleshoot the issue under critical situation

Should able to understand and communicate with knowledge about networking and connected lab devices

Generic Managerial Skills
Excellent written and oral communication skills

Strong customer-service orientation.

Understand customer service and service delivery.

Understanding of ITIL processes and ServiceNow Tool.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.