Behavioral Health Office Secretary

Devereux/TCV Community Services is Immediately Hiring for a Behavioral Health Office Secretary to support our Service Coordination Unit.

Pay Rate from $16.74/hour to $17.00/hour depending on related experience.

$2,000 Sign-on Bonus Available

Join the Devereux/TCV Community Services Team. Do you enjoy being part of a dynamic team that serves others? Are you interested in a mission-driven and friendly work environment with opportunities for career advancement and quality training and development? If you answered YES, then consider joining our Devereux/TCV Community Services team. We have been a leading community-provider in supporting individuals with mental health, intellectual disabilities, and behavioral health/substance abuse needs for over 50 years, and are looking for mission-driven, compassionate, reliable and creative people to join our community of care.

Position Type: Full-time, non-exempt. The normal work week for this position is 37.5 hours per week, Monday through Friday 8:30am to 5pm. Some overtime may be needed to meet the needs of the department. All changes in hours of work and/or additional hours must be pre-approved by direct supervisor. The schedule is determined to meet program and consumer needs.

What to Expect: Devereux/TCV is currently seeking a dedicated and responsible person to fill our Behavioral Health Office Secretary position at our offices in Braddock, PA.

This position plays a critical role in fulfilling the mission of the Service Coordination Unit/department and Devereux/TCV Community Services. We are looking for a compassionate individual who believes in a strengths-based approach and uses positive practices to help guide their everyday activities. The Behavioral Health Office Secretary position is designed to:

Work simultaneously with supervisors and communicate in an effective and professional manner to ensure Departmental needs are met.

Answer all phone lines with excellent customer service skills. Always adhering to HIPAA guidelines regarding consumer specific information.

Direct phone calls to staff and take clear, concise messages.

Respond to front door and serve as receptionist as part of the SCU team.

Assist Intake/Admin staff in their daily functioning to ensure critical services are accessible to clients

Request Authorizations through CCBH for individuals opened to services and enter it into Qualifacts as well as end authorizations for individuals closing out of services. Verify insurance information and communicate with Fiscal Department of any changes. Process and update Continued Stay request in a timely manner to avoid failed activities.

Reconcile Department credit card and petty cash monthly. Keeping track of all receipts.

Track and process referrals that come through and communicate with referral source to ensure all referral forms are filled completely to meet eligibility.

Open and close consumers to/from programs, makes charts and complete admission/discharge paperwork. Maintain current list of active consumers and referrals.

Type consumer profile and upload documentations such as crisis plans, ROIs etc. in the consumer's ECR and update it as needed while keeping track of deadlines.

Type correspondence, letters, minutes, outreach letters, ROI forms, compliance surveys, etc. Proofread typed materials to ensure correctness and completeness.

Coordinate the schedules for the agency vehicles within the department (including keeping track of the in and out times for each vehicle signed out).

File documentation in consumer charts while maintaining a neat and consistent filing system.

Conduct periodic record audits in preparation for licensing inspections ensuring that all paperwork is current and meets all Agency, State and County requirements.

Perform various support duties (ordering office supplies, maintain petty cash accounts, requisitions, etc.).

Runs reports to assist staff to ensure the departments meets all deadlines and due dates for documentation.

Update and revise program policies and procedures manual for State and County as assigned by Director.

Attend team meetings, type, and distribute minutes.

What sets Devereux/TCV apart from the competition? Devereux/TCV is the behavioral healthcare employer of choice. We differentiate ourselves from the competition because we:
Are one of the largest and most advanced behavioral healthcare organizations in the country.
Are known as behavioral healthcare innovators; we have an outstanding reputation in our communities.
Have a strong and enduring mission: to unlock and nurture human potential for people living with emotional, behavioral or cognitive differences.
Are a 100+-year old, financially stable organization with a deep-rooted culture of service.
Provide competitive and comprehensive benefits package and offer meaningful and challenging work.
Support our employees by providing ongoing professional/personal development opportunities, while adhering to Servant Leadership principles and behaviors.
Offer the opportunity to work with like-minded professionals who are mission-driven and share a mutual passion for serving others.

The Devereux/TCV Promise - An Employee Value Proposition is typically broken down into five key areas: Opportunity, People, Organization, Work and Rewards. Using these five components, look below to see what Devereux/TCV can offer you:
Competitive wages and comprehensive benefits package, including medical, prescription, dental and vision.
Generous paid time off (PTO) policies,
403 (b) retirement plan.
Employee Assistance, wellness and work/life balance programs.
Extensive opportunities for training, development and professional growth.
Dynamic and supportive working environment.
Our Devereux ASCEND program is a unique and comprehensive career accelerator program exclusively designed to give behavioral health team members the career guidance, one-on-one coaching, skills and financial assistance they need to reach their full potential.

Prospective employees hired for this full-time position will receive a $2,000 (full time) sign on bonus. The employee will receive the first third of the bonus after the successful completion of three (3) months of employment, the second third of the bonus will be awarded after the successful completion of six (6) months of employment, and the final third will be awarded after achieving a "satisfactory" rating or higher on the annual performance evaluation.

Devereux/TCV is dedicated to achieving a diverse workforce through application of its affirmative action, equal opportunity, and nondiscrimination policies in all aspects of employment. We celebrate diversity and have a no-tolerance policy for harassment or discrimination of any kind. We value the unique skills, background and experience of all of our colleagues at Devereux/TCV.

Devereux/TCV Community Services is an Equal Opportunity Employer and Drug Free Workplace
High School Diploma with business course curriculum.
One year of related office experience, preferably in a mental health setting.
Act 33/34 (PA State Criminal and Child Abuse) Clearances and FBI Clearance.

Devereux/TCV has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. We foster a culture of reporting abuse and will cooperate with the authorities to the fullest extent possible.

Job Type: Full-time

Pay: $16.74 - $17.00 per hour

Expected hours: No less than 37.5 per week

Benefits:
Dental insurance
Employee assistance program
Health insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
Day shift

Ability to Relocate:
Braddock, PA 15104: Relocate before starting work (Required)

Work Location: In person