Bartender

1. Job Summary

The Bartender is responsible for supporting the seamless running of the bar, by providing a highly efficient and effective service, ensuring standards are maintained and customer needs are anticipated

1. Essential Job Functions

Job Activities

Customer Service

• Ensures that all customers receive the best possible service and care.
• Maximizes sales opportunities through good service.
• Makes side dish or appetizer tableside for any customer.
• Runs drinks from the service bar if needed to the customer.
• Cuts any meat tableside if needed.
• Makes meat tartar or tuna tartar tableside if needed.
• Runs food to any table as needed.
• Provides friendly, courteous, and professional service always.
• Provides quick and efficient service.
• Promotes sales and builds up rapport with regular customers.
• Ensures courteous and professional service is always provided.
• Is responsive to any guest's request.
• Has a clear understanding of guest expectations.
• Works with restaurant staff to create a positive dining experience for guests.
• Greets customers and answers all questions.
• Alerts team members when tables need attention if they are not present assists them in helping with their tables.
• Has knowledge of the menu, with the ability to make suggestions.
• Ensures tables are enjoying their meals and takes action to correct any problems.
• Collects payments from tables.

Department Responsibilities

• Has a thorough knowledge of all menus, wine, and beverage list offerings.
• Communicates any issues or ideas to the management team.
• Becomes a professional, valued member of the team with a flexible approach to improving customer experience.
• Demonstrates a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene.
• Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so.
• Ensures that all liquor stock levels are maintained, and correct ordering procedures are carried out.
• Ensures that the bar area is always kept clean and tidy
• Monitors standards and supply of all bar equipment, ensuring management team are aware of any needs.
• Treats company property with due care and attention.
• Attends meetings / training sessions as required by the management team.
• Is fully aware of current legislation regarding hygiene, licensing laws, weights, and measures as they apply to the restaurant.
• Adheres to and maintains cleaning checklists.
• Is aware of restaurant / company skills and standards, ensuring these are followed.
• Implements bar order of service.
• Informs managers of any complaints / comments / perceived issues.
• Supports and is fully aware of the Squirrel POS system, ensuring no food or beverage is issued without registration on Squirrel.
• Ensures that unannounced diner scores are consistently above 80%.
• Ensures drink orders are dispensed accurately, with minimum wastage.
• Ensures that the area is clean and well always stocked.
• Cleans tables and removes dishes after the customer leaves, or as needed.
• Carries loads of soiled dirty dishes to the dishwasher to be cleaned.
• Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials.
• Resets tables when customer leaves for next customer party.
• Can remain focused and on-task.
• Sweeps and mops floors, even if items are broken or spilled.

Personal Competencies

These describe the behavior you will need to demonstrate to carry out your job effectively:

• Maintains a high customer awareness by approaching your job with the customers always in mind.
• Is financially aware of costs involved in the operations and are responsible to control costs.
• Is motivated and committed to your personal development, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge to improve your personal performance
• Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
• Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
• Ensures that the quantity of work is sufficiently productive under the normal business levels.

III. Additional Duties

• Performs other job-related duties as directed.
• Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible.

IV. Education, Experience and Skill Requirements

• High School Diploma
• Good communication and organizational skills.
• Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
• A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure.
• Responsible, neat, and clean in appearance.
• Strong communication skills with supervisors and team members.
• Must be able to read, write and speak English.