Join Blue Sky Bank's Dedicated Team as a Bank Teller/Receptionist in Dallas, Texas.About Blue Sky Bank: For over a century, Blue Sky Bank has stood as a beacon of excellence in the banking industry. Our unwavering commitment to fostering a culture where employees thrive has been pivotal in our continuous growth and success. We believe in creating an environment where hard work, positivity, and professionalism are celebrated.
Why Choose Us: - Empowerment and Growth: Join a team that values your skills and offers opportunities for professional advancement within a supportive and collaborative work culture.
- Community Engagement: Contribute to a bank that actively participates in community initiatives, making a meaningful impact beyond banking.
- Innovation and Excellence: Be part of a forward-thinking organization that encourages new ideas and champions innovation in the banking sector.
Role Overview: A Bank Teller/Receptionist is a critical role on the front-line assisting customers with a variety of bank products and services. You will assist customers with their needs while being friendly, courteous, efficient, and cooperative.
Primary Responsibilities: - Acts as the first point of contact (receptionist) when customers walk in the door.
- Provides excellent customer service by handling inbound and limited outbound calls for various bank branches redirecting/forwarding calls to the appropriate bank branch employee as needed. Explains bank services, answers questions, and resolves account problems within their Retail Banking responsibilities ensuring customer satisfaction. Refers questions and problems beyond their Retail Banking responsibilities to the Managing Director of Retail Banking or the correct department.
- Opens and maintains new consumer and business accounts independently while maintaining a positive customer experience with minimal delays in processing.
- Provides professional and excellent customer service.
- Identifies payees and verifies signatures and endorsements.
- Maintains bank accounts by ordering checks and debit cards.
- Utilizes SharePoint as a resource of policies and procedures.
- Expert in assisting customers and teammates with Digital Banking services.
- Assists customers with Digital Banking related questions.
- Uploads required retail documents into appropriate systems.
- Enters data into appropriate Retail Logs.
- Assists customers and teammates with Check Stop Payment Requests.
- Assists customers and teammates with Wire transaction processing.
- Identifies whether an item needs to have a hold placed and follows procedures to place the hold.
- Refers and cross-sells bank products and services.
- Attracts and retains customer relationships by providing accurate and timely customer service.
- Performs Debit Card functions in Payments One.
- Verifies and processes changes to existing accounts, answers customer questions, and resolves related account problems to ensure customer satisfaction.
- Answers customer telephone inquiries promptly and professionally and provides accurate information in accordance with bank policies and procedures.
- Promotes bank products and services by identifying customer needs and suggesting appropriate products and services to solidify and enhance customer account relationships.
- Recognizes red flags, scams, fraud, phishing, etc.
- Stays current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements.
- Performs responsibilities during Bank hours by being physically present at the Bank an average of 40 hours each week based on banking needs.
- Performs other responsibilities as assigned by management.
Requirements
Qualifications: - Education: High School Diploma or GED. Preferred: Associate degree.
- Experience: 1-2 years of bank experience (including cash handling and customer service). Preferred: 3 years of bank experience.
- Excellent oral, written, and interpersonal communication skills.
- Meticulous attention to detail required. Service-oriented, polite, and respectful.
- Ability to prioritize tasks, multi-task, and meet deadlines.
- Demonstrated ability to exercise sound judgment, integrity, and honesty.
- Problem solver with the ability to objectively review a challenge and suggest multiple alternatives. Flexible, team-oriented, and willingness to continuously learn.
- Ability to navigate multiple computer systems and programs.