Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.
Our love of food is reflected in our many dining and hospitality operations, including WNY's preferred caterer, Rich's Catering & Special Events; Cookie Patisserie & Bakery, your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn. We operate three minor league baseball teams, including the Buffalo Bisons, where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY's picturesque waterfront, we manage Canalside and Outer Harbor, which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team, our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.
The many entities of REG are owned by Rich's, a family-owned food company working in 100 locations globally with annual sales exceeding $4 billion.
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PURPOSE STATEMENT The Bakery Retail Lead is responsible for supporting the Bakery Retail Manager within the 12 South bakery retail location. This involves working with the Bakery Retail Manager to grow sales for the location, manage a staff of bakery retail associates to ensure proper scheduling and training of all hourly employees working at the 12 South location and meeting or exceeding the company expectations regarding retail operations performance. The Bakery Retail Assistant Manager not only manages customer relations but also helps to maintain employee and vendor relations to run a successful bakery retail operations.
KEY ACCOUNTABILITIES/OUTCOMES - Interacts with customers to achieve and maintain positive relationships. Obtains and considers information needed to resolve opportunities, achieve desired service levels and revenue targets.
- Assists the Bakery Retail Manager to manage financial reporting for bakery retail operations to ensure proper accounting of all revenue and expenses. Reviews financial information on an on-going basis and works with the Bakery Retail Manager to make operating adjustment as needed to achieve desired financial goals. Collects and accounts for revenue generated for bakery retail operations.
- Works with team members to ensure that business sales commitments are achieved. Communicates expectations and provides guidance/direction as needed; holds associates accountable for performance, taking the appropriate level of corrective action, when needed.
- Responsible for understanding how to manage inventory, daily production planning, and how to order product for the 12 South location and include catering cookie product orders needed from our main warehouse, as needed.
- Completes reports and paperwork needed to communicate operational opportunities, as well as performance of facility and team members as applicable.
KNOWLEDGE/SKILLS/EXPERIENCE - 4 years of Customer Service experience
- 2 years of Supervisory Leadership
- Communicates effectively in writing, as well as verbally - both in person and via the telephone.
- Operates computer equipment and completes reports and paperwork which may require manual dexterity and finite hand movements.
- Reads and interprets both financial documents and written materials.
- Utilizes reasoning and problem-solving skills to resolve customer service and operational issues.
- Moves, lifts, carries, and places merchandise and supplies weighing less than or equal to 25 pounds without assistance.
- Will spend the majority of time on his or her feet and stand or walk without a break for up to 6 hours.
- Typical motions include repetitive hand and arm movements, bending, reaching, and lifting throughout duration of shift.
- Visually verifies information, often in small print.
- Visually locates merchandise and other objects.
- Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
- Reads information, often in small print.
- Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Communicates effectively in person or by using telecommunications equipment.
- Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
- Visually inspects equipment.
- May be exposed to various allergens (things that may cause an allergic reaction).
COMPENSATION In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate $38,743.45 - $52,417.61
Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at if you need assistance completing this application or to otherwise participate in the application process.
BRINGING YOUR BEST SELF TO WORK. As a family-owned company, caring for our associates-their whole selves-is a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life:
- Competitive compensation
- Health & financial benefits
- Paid time off
- Parental leave
- Family planning support
- Flexible work policy
- Associate resource groups
- Volunteering & community impact opportunities
- Holiday gatherings
- In-house taste tests (we are a food company after all).
It's all part of how we support our family of associates.
Because in the company of family, all things are possible.MEET RICH'S. Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's -Infinite Possibilities. One Family.