AV Engineer with Security Clearance

Why WWT? Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers. At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 8,000 individuals and closed nearly $14 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For " list for the eleventh consecutive year. Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today. We are looking for a AV Engineer to join our Government Services team to support our client fully onsite at St Louis, Mo. Why should you join the Government Services team? Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD) and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission critical systems. Want to learn more about Government Services? Check us out on our platform: Location: St Louis, Mo What Will You Be Doing? As a AV Engineer you will be trusted to work on supporting, maintaining, installing UcaaS conference room and events environment. In this role, a typical day will include: Operate, maintain, and troubleshoot systems used for Unified Communication (UC) services, room scheduling, and digital signage; including performing health audio/video checks, performance enhancements, and level-setting, scheduling UC sessions, training personnel in the operation of equipment and UC platforms, and other services related to UC and A/V.
Provide assistance to users, including executive staff, in conducting live UC sessions, which may include conference preparation, monitor equipment and system performance, reporting equipment and network problems to appropriate parties for maintenance or repair.
Use expertise and knowledge of video composition principles and techniques such as framing, lighting, perspective, and sound design when setting up A/V events.
Work in collaboration with vendors in support of A/V installation and maintenance.
Install new A/V system and maintain current equipment. This shall include running cables throughout buildings (often above ceilings and under floors) and programming sophisticated control equipment.
Maintain technologies and hardware including, but not limited to, transmitter/receivers, video/display projection, microphones, codecs, DSPs, cameras.
Assess and provides troubleshooting to all UC services. Troubleshooting includes, but is not limited to: diagnosis, repair, maintenance, and installation.
Review the ServiceNow ticket queue to identify issues that need to be addressed. Works through the ticket queue. Resolves tickets within established SLAs.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies.
Exhibits good communication skills, an energetic approach, and patience with customers.
Expertise in processing control, routing, and audio video signal flow with broadcast software.
Experience engineering and troubleshooting Crestron and AMX controllers.
Experience with Planar Video Walls or equivalent.
Understanding AV technologies and IT systems on a technical level
Awareness of the latest trends, hardware, and features in AV equipment
Familiarity with graphics, encoding and video editing software.
Education and Experience Requirements BS and 5+ years of experience and/or equivalent combination of years of experience/education
Experience supporting telephony, video, network and/or other collaboration devices.
Experience providing customer service and end user support.
Hands on experience troubleshooting and resolving A/V issues.
Strong written and verbal communication skills
Minimum of four years' experience with AV technologies
Additional experience with Cisco Telepresence endpoints, WebEx, Cisco CMS and Cisco Jabber Clearance Requirements Minimum Secret clearance
Ability to hold TS/SCI