Automotive Shop Foreman / Lead Technician Weekends Off Waunakee

Job Description

Job Title:

Shop Foreman / Lead Automotive Technician

Location:

2820 Sarah Lane Waunakee, WI 53597

Job Overview:

The Shop Foreman / Lead Technician is responsible for diagnostic excellence, managing shop workflow efficiency and assisting technicians to maximize their weekly performance. This position works very closely with the Service Manager to oversee the quality of work on customer vehicles, maximizing shop efficiency and is bonused on shop hours generated.

We are looking for seasoned leader who is energetic, upbeat and a master of their craft for all makes and models. Our culture is highly protected so candidates must have a positive attitude and be able to raise others to higher levels of performance. The technicians we are looking for must seek out solutions to tough problems with a strong passion for doing what's right for our customers.

Responsibilities include, but are not limited to:

Work with the Service Manager to distribute work to technicians.

Manage and oversee individual technician workloads and overall workflow in the service area.

Oversee technician team progress through internal training requirements and coach technicians to prepare for ASE and internal Christian Brothers certifications.

Train and mentor new technicians. This position will sign off on technician skills.

The position will conduct or oversee all diagnostics for vehicles coming through shop; helping other technicians diagnose and repair vehicles when necessary (i.e., misdiagnosis, employee development, etc.)

Conduct quarterly technician performance touchpoints to establish and monitor the progress of career goals and employee performance.

Manage technician team building opportunities.

Educate technician team to uphold brand and quality standards of the team to troubleshoot customer concerns quickly and effectively.

Manage and maintain shop supplies and equipment.

Monitor bulk fluid levels.

Monitor shop efficiency through technician hours reports and ticket audit process.

Manage scan tool subscriptions.

Distribute shop housekeeping tasks among all technicians by promoting our high standards of safety, cleanliness, and organization.

Manage and oversee technician work schedule.

Enforce safety regulations and protocols.

Work closely with the service department and effectively communicate customer concerns and assist with customer complaint resolution when necessary.