The Ed Napleton Automotive Group is looking for our next Automotive Service Consultant. Located Napleton's Porsche Downtown Chicago location, the Automotive Service Consultant is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer's vehicle in top shape.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide.
What We Offer
- Compensation above market standard
- Medical, Dental, and Vision Insurance
- 401k and additional benefits
- Vacation Time
- Discounts on products, services, and vehicles
- Extensive and ongoing training with specialists
Job Responsibilities
- Work with customers to ensure we meet and address all vehicle maintenance needs
- Write repair orders for customers with full transparency of cost and time estimates
- Provide exceptional and timely communication-keeping customers updated throughout the process
- Communicate frequently with Technicians and Parts to ensure timely completion of work
- Exhibit a positive attitude and strong work ethic with customers and co-workers.
- Utilize cutting edge Fixed Operations Technology
Job Requirements
- Service advisor/consultant experience required in related field
- Exceptional Customer Service Skills- required
- Tech Savvy- able to learn and utilize technology- required
- Previous Automotive Service Advisor Experience- required