Service Advisor
Gabrielli Truck Sales is looking to hire a Service Advisor.
Service Department Advisor Liaison
We are a professional commercial diesel equipment corporation, family owned and operated with 22 successful facilities in the tri-state area and growing. Seeking proactive, goal oriented, professional team members for career opportunities with longevity.
This role is multi-layered, encompassing responsibilities that requires an ideal candidate that can fulfill the following responsibilities within a fast pace/ high energy environment and alongside a team of fellow advisors and senior management.
We offer unique job opportunities with on-the-job training to teach job specific roles and platforms
Responsibilities: include but are not limited to the following description and or detail.
- Communicate with customers from greeting and performing intake to ensuring satisfaction that all needs are met in a professional and efficient manner. Includes constant status updates and revisions to work detail to fit customer needs.
- Effectively communicate with customers in an appropriate and timely manner via phone and through case platforms.
- Perform visual walk-through inspections on customer's vehicle to itemize concerns and or note any follow-up questions or details
- Follow/ track work orders from beginning to end which includes invoicing and or filing warranty claims to hand off to warranty dept
- Update customers on status, post interoffice updates on cases as well as to dealer representatives and manufacturers across several platforms: Asist/ Decisiv/ Outlook
- Confer with sales, accounting, leasing and parts departments to ensure proper protocol is followed for each repair order.
- Consistently use Critical thinking and problem-solving skills both independently and cooperatively with a team to creatively implement necessary workflow.
- Managing and implementing manufacturer guidelines to assure best practices and standards are maintained.
- Invoicing and receiving payments for work orders
- Use diagnostics equipment to check vehicles in and retrieve digital details to transfer and complete work order fulfillment
- Create and allocate vendor purchase orders.
- Create estimates and receive customer approval for work orders. Review repair orders and ensure work is completed and authorized.
- Capacity to learn and facilitate multiple platforms to provide superior workflow.
Skills and Qualifications:
- Associates degree minimum
- Cdk experience preferred not mandatory
- 1 year dealership and or similar experience
- Ability to read, analyze and interpret technician write ups, manufacturer documents and summarize in grammatically correct format.
- Ability to serve customers with a commitment to excellence with follow up and resolution of work orders
ability to solve practical problems, carry out instructions
- Multitasking individual to handle day to day responsibilities
- Excellent oral and written communication skills
- Proficiency in Microsoft office, google, computer basics
- Positive, friendly and takes pride in all aspects of career
- Professional/ Courteous
- Excellent interpersonal skills
- Strong attention to detail
- Work independently with time management
- Skilled at Technical or "smart" media
- Adept at handling situations that may arise in a professional manner
Values:
- Leadership qualities
- Maintain a professional appearance and manner of decorum
- Keep work area clean and organized
- Commitment to integrity
- Business ethics with commitment to company policy
- Show initiative by following through on necessary projects and or paperwork on non-routine tasks
- Proactive and curious to perform problem solving tasks
- Willing to set standards with excellence in performance
- Punctual and predictable attendance
Compensation and Benefits
- Manufacturer paid training and certifications
- Competitive pay
- Complete health package/ dental/ vision/ wellness plan
- 401 k
- Life insurance
- Paid Vacation/personal/sick leave
Schedule:
- Multiple shifts available:
- Monday to Friday / Tuesday to Saturday/ Nights
- Weekend availability
- Overtime hours available