Why Join Altec?
JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more. We encourage you to check out our company websites to explore our company's strong history. Please go to , and to learn more.
Major Responsibilities :
- Recommends or manages the staffing process, such as scheduling and hiring to ensure levels are sufficient; holds associates accountable for work quality, performance and manage through developing and communicating excellent standards of service
- Monitor and recommend staffing levels to manager, interview and assess candidates
- Meet departmental goals for productivity, quality and on time delivery
- Receive, answer, distribute and organize customer inquiries
- Create and Manage team Key Performance Indicators (KPI's)
- Develop and implement a yearly Associate Training schedule
- Assist and makes recommendations concerning Associate Career development
- Address and resolve complaints to ensure customer satisfaction
- Directs the compliance of staff with administrative policies and procedures
- Leads and coaches JJ Kane associates and develops associates for their current and future positions within Altec
- Establishes and maintains positive customer relationships
- Leads team in the promotion of all aspects of JJ Kane with new and existing customers and proactively develops JJ Kane opportunities
- Tracks Key Performance Indicators and manages performance to objectives provided by senior management
- Supports and establishes effective workflow processes and systems to ensure continued improvement, growth and customer satisfaction within the organization; Manages other processes within their group
- Effectively represents Team Altec; Communicates any customer needs/requests outside JJ Kane's scope to the appropriate Altec entity
- All other duties as assigned
Education, Experience and Skills Required:
- Bachelor's Degree required
- Minimum five years related experience.
- Ability to manage direct reports in multi-state areas
- Current valid driver's license
- PC skills using spreadsheets, word processing and other office management applications required
- Mechanical aptitude, product or industry knowledge required
- Excellent written and verbal communication skills
- Must be able to work with team members and work with minimal supervision
ALTEC VALUES
• Customer first
• Enjoyment of work
• Family
• Financial stability
• Integrity
• People are our greatest strength
• Quality
• Spiritual development
• Teamwork
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
EEO Statement
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.