At Your Service Center Associate

Broomfield, Colorado

Macys
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Please note currently this role may not require an in-person interview and if you are selected for this role you will receive a job offer via email. Please watch your email closely for updates from us.

About:
Macy s is proudly America s Department Store. There s a reason we ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy s is also known for giving back to our communities.

The magic of Macy s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy s. Macy s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy s is the Academy for retail careers.

A store colleague position (whether it s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy s.


Job Overview:
The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.

Macy s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

  • Proactive in assisting customers who are using devices to shop and compare, whether Macy s devices or their own.
  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
  • Provide an exceptional customer experience by ensuring the customer is always the 1 priority.
  • Acknowledge Customers in a friendly and helpful manner upon Customer s entry into the area.
  • Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup
  • Customer Returns, Non-Congruent Chits, Search and Send, My Client and s tablet app.
  • Proactive in assisting customers who are using devices to shop and compare, whether Macy s devices or their own.
  • Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free.
  • Demonstrate knowledge of store products and services to drive sales and minimize returns.
  • Sell gift cards and work to resolve customers Macy s card issues, as needed.
  • Follow store s audit policies and procedures.
  • Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures.

Qualifications and Competencies:

  • High School Diploma or equivalent required
  • 1-2 years related experience
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Essential Physical Requirements :

  • Position requires prolonged periods of standing/walking around store or department
  • May involve reaching, crouching, kneeling, stooping and color vision
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • Frequently lift/move up to 25lbs
STORES00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .

Date Posted: 23 May 2024
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