Please note currently this role may not require an in-person interview and if you are selected for this role you will receive a job offer via email. Please watch your email closely for updates from us.
About:
Macy s is proudly America s Department Store. There s a reason we ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy s is also known for giving back to our communities.
The magic of Macy s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy s. Macy s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy s is the Academy for retail careers.
A store colleague position (whether it s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy s.
Job Overview:
The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.
Macy s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.
Essential Functions:
- Proactive in assisting customers who are using devices to shop and compare, whether Macy s devices or their own.
- Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
- Provide an exceptional customer experience by ensuring the customer is always the 1 priority.
- Acknowledge Customers in a friendly and helpful manner upon Customer s entry into the area.
- Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup
- Customer Returns, Non-Congruent Chits, Search and Send, My Client and s tablet app.
- Proactive in assisting customers who are using devices to shop and compare, whether Macy s devices or their own.
- Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free.
- Demonstrate knowledge of store products and services to drive sales and minimize returns.
- Sell gift cards and work to resolve customers Macy s card issues, as needed.
- Follow store s audit policies and procedures.
- Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures.
Qualifications and Competencies:
- High School Diploma or equivalent required
- 1-2 years related experience
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Essential Physical Requirements :
- Position requires prolonged periods of standing/walking around store or department
- May involve reaching, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Frequently lift/move up to 25lbs
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .