Asst Manager

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future.

The Asst. Mgr. PE Dealer Technical Service will be responsible to manage the daily activities of PE Field and Techline staff in providing Power Equipment dealers with technical support. Ensure teams gather technical information to support the Market Monitor group with the reporting of product quality issues. Coach associates to develop in their roles, while encouraging teamwork/collaboration between field and office staff to quickly resolve dealer product repairs. Drive system and process improvements to help teams more efficiently and effectively support dealers. Review and report (daily/weekly/monthly) team activity to Department and Executive management.

• Coordinate field staff activity supporting dealer training, troubleshooting, and repairs
• Coordinate Techline activity to ensure accurate and timely responses to dealer issues
• Standardize team processes and seek system enhancements to increase efficiencies
• Associate development through coaching and training activities
• Administer the reporting of all field staff and Techline activity daily, weekly, and monthly as requested by Aftersales Experience management
• Support the administration of Product Regulatory reporting
• Administer Difficult Resolve/Repair and Mgmt. Case Review meetings
• Direct dealer interaction assistance to resolve dealer complaints
• Support Market Monitor group with dealer follow up on quality issues
  

• Bachelor's degree or equivalent work experience
• Familiarity with software including MS Office tools and SalesForce
• 7 years technical experience or equivalent technical background in the Power Equipment, Automotive, or Powersports industry
• Extensive Power Equipment product knowledge
• Understanding of "Systematic Troubleshooting" and "Failure Analysis"
• Dealership service knowledge
• Supervisory experience and strong interpersonal skills

• Onsite

What differentiates Honda and makes us an employer of choice?

Total Rewards:

• Competitive Base Salary
• Annual Bonus
• Representative Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
• Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, paid holidays, sick time, personal days
• 401K Plan with company match + additional contribution
• Lifestyle Bonus
• Relocation assistance

Career Growth:

• Advancement opportunities
• Career mobility
• Education reimbursement for continued learning
• Training and Development programs

Additional Offerings:

• Wellbeing program
• Community service and engagement programs
• Product programs
• Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.