Associate Vice President

Title: Associate Vice President

Location Seattle, WA

Job Objective

The onsite delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets. This person would work out of customer premises and would govern delivery for all projects. He/She would be first point of escalation for the customer. He/She would liaison with the offshore counterparts to ensure customer commitments are met.

To bring retail (B2B/B2C) industry knowledge, best practices, innovation and cutting-edge technology to our clients in the Manufacturing industry to deliver business value

To work with leading Auto Manufacturing clients, to help maximize value to the client in the business

Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the product and services, increase customer life time value, define service to delight customers and optimize marketing spend.

Experience in Pricing & new Product/service design: leveraging analytics to design new products and services in the banking and financial services space.

Domain experience in Retail Banking, Commercial Banking, financial Service, capital market, insurance and similar industries in UK/US market and Banking/ Financial Solutions.

Preferred: Experience of working with Auto Manufacturing clients (preferred experience Europe, US)

Key Responsibility Areas:


Key Result Areas
Activities

1
P&L Management
Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOs.

Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs

Conducts monthly reviews on revenue margin, pipeline, utilization

Identify key parameters of improvement for vertical growth and margins

Lead and implement all cost related initiatives for VBUs and direct projects

2
Sales & Client Management
Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)

Identify opportunities for cross sell in the existing accounts

Co-own, support and propose new domain offerings/cross-sell to existing clients

Build Industry partnerships and come up with new offerings, solutions for the vertical

Support Sales and Delivery teams in proposal/solution development

Supporting onsite presales and customer presentations

Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements

Exposure of long term planning and execution

3
Service Delivery and Project Management
Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation

Decide delivery account structure for all accounts under the vertical

Responsible for the overall delivery of the vertical

Ensure smooth operations delivery and in alignment with agreed targets

Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery

Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams

Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations

Drive change management with agility basis business needs

Proven record of initiating, establishing & delivering large programs in FPP / T&M model

Ensure vertical operating metrics are in line with target

4
Performance Management
Excellent People Management skills with strong ability to lead & mentor the team

Cascade vertical level goals to practice and account delivery teams

Manage performance, rewards, careers and appraisals for teams

Monitor overall vertical employee performance

5
Resource Management & Utilization
Own operating plans and identify overall resourcing and project staffing requirements along with RMG

Bench management

Periodically review overall people operating plan and utilization

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.