At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
The Associate - Supply Coordinator role provides the link between the Lilly Sales/Marketing Affiliates and the Indy Device Assembly and Packaging (IDAP) Manufacturing Site. The individual must fully understand and effectively represent customers' needs internally to all levels within the site and effectively communicate any supply issues to the customer. This role requires an understanding of the site manufacturing processes, an ability to communicate status with multiple customers and a desire to develop and maintain the highest possible standard of customer service. The key responsibility of the role is securing reliable supply of medicine across the globe to all markets receiving product from IDAP, considering timing, quantity and conditions. This role must also embrace technology and systems to develop new and innovative means of communication with customers that enhance the reputation of the site and deliver memorable service. The role requires a desire to understand the various customer requirements and supply challenges and be able to represent them in a highly professional, responsive and detailed manner.
The Associate has detailed interactions with customers, IDAP Site, and International Distribution personnel to ensure orders meet customer requirements. The Associate is responsible for frequent, detailed communications with customers to ensure that expectations are understood and fulfilled.
The job holder will be responsible for extending new products into multiple customers/geographic regions. The introduction of new and Innovative approaches that deliver positive experiences and better commitments from the site is encouraged.
Responsibilities:
Supply Management:
Coordinate launch supply requests, managing available stocks as needed.
Effectively lead implementation of new products and product or source changes with internal groups and customers.
Represent customer throughout order/supply process - priority setting and negotiations
Communicate status to customers & internal resources (raising issues as appropriate)
Coordinate steps when expediting is required
Work collaboratively to ensure order documentation requirements are met
Establish effective internal relationships with key departments / functions
Customer Relationships:
Establish relationship with customers (international & domestic personnel)
Support customer service metrics and performance indicators
Monitor customer's forecasts, & service needs
Influence internal performance to meet customer's needs
Ensure compliance with customer contracts/supply agreements.
Know the impact on customers when production plans change
Communicate regularly and proactively with customers
Process Improvement:
Basic Qualifications:
Bachelor's degree required
Positive demeanor & demonstrated customer oriented mentality
Organizational skills, prioritization skills, and attention to detail
Flexibility to work on multiple tasks and meet deadlines
Supply chain experience or educational equivalent
Able to demonstrate teamwork, leadership, and problem-solving skills
Excellent verbal and written communication skills
Ability to build collaborative relationships
Recognition & appreciation of diversity - languages, culture, etc.
PC and Systems skills. Familiarity with SAP & demand management systems
Manufacturing/supply chain experience - familiarity with processes, systems & products
Additional Preferences
Other Information
Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.
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Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.