Associate

Job Description:

Join the Fidelity Real Estate Company by playing a key role in the regional workspace experience. This role reports to the Manager, Workspace Hospitality Services, in this role you will focus on hospitality service execution and onsite service delivery and assuring a magnetic and vibrant workday for all Fidelity associates Real Estate Company objectives. You will be an ambassador of the company hospitality mindset and responsible and responsible for meeting our global service promise standards and programs.

The role is also responsible for delivering on strategy while providing, cross-functional support for the broader workspace experience team (Facilities, Amenities, Security, On-Site Tech Support, Associate Experience) to ensure the successful execution of business priorities across the region.

Lastly, this position will focus on the execution and compliance of our experience and service standards within their assigned campus or office.

Success in this role will result in the execution of our Fidelity Real Estate Company standards, achieving targets on experience satisfaction, and contributing to the retention of our talent in the organization.

Fidelity Real Estate Company (FREC) is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. FREC runs more than 9 million square feet of space in the United States and overseas, including 13 North American and six international corporate sites, four critically important data centers and more than 200 retail investor centers. Our team is customer-centric; everything we do focuses on delivering solutions that meet the needs of Fidelity associates at all levels.

• Undergraduate degree or relevant experience
• Proven ability in hospitality is required, with preferred experience in Cross-functional team management, Hospitality/Customer Service and Commercial Real Estate.
• Experience within the Financial Services industry is also valued.
• Physical requirements include walking through buildings and occasionally performing light-duty activity such as moving IT (Informational Technology) equipment.
• May need to work occasional extended hours (morning or evening) to support projects or activities.
• Excel with meeting new people and networking and have a compassionate, thoughtful, and respectful demeanor
• Have a consumer-first mentality with ability to identify and deliver against unmet needs
• Excellent communication and social skills and a proficiency to influence others and form relationships
• Exhibit confidence in communication
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic
• Detail oriented with outstanding prioritization skills.
• Highly inspired with a can-do approach and ability to problem-solve through a collaborative, unselfish, and team-oriented approach
• You are proficient with Microsoft Office suite

• Ensure the local site is functioning to quality standards and making recommendations to FREC teams if repairs or updates are required.
• Identify and resolve issues with cleaning, IT, and conference room equipment.
• Know and be able to implement building safety plans.
• Support the execution of initiatives designed to create connections between associates, including real estate workspace experience events, communications, and building walk-throughs.
• Support the implementation of initiatives, processes, and strategy to further guest and associate experience.
• Validating execution of global experience standards and standard operating procedures

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or call , prompt 2, option 2 if you would like to request an accommodation.

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .