Associate Housing Experience Manager

SUMMARYResponsible for administering and supervising the operation of the residential experience for associates across the club. The person in this role will ensure a positive, healthy, safe, clean, fun, productive, and functioning living environment for associates. Servicing our associates and enriching their living experience is the priority of the position. Working closely with staff from the partner divisions, the primary purpose of this role is to develop and maintain an environment conducive to making Ocean Reef Club the best place to live and work for our associates. This position's responsibilities include ongoing associate programing and activities, technology implementation and utilization, staff supervision, housing and occupancy administration, associate communication, recruitment support, fiscal management of the operation, associate conduct, mediation and execution of policies, capital planning, and emergency response contingencies. ESSENTIAL DUTIES AND RESPONSIBILITES: In addition to the following duties and responsibilities, other duties may be assigned. Plan and coordinate day to day staff housing operation.Planning, organizing and directing team members to ensure the highest standards of resident satisfaction.Actively promote and develop community atmosphere among all residents.Meet with and welcome new residents upon check in to present lease. Promote interaction amongst residents through events and programming. Mediate resident conflicts in a timely manner and provide proper follow up and resolution. Report to leadership all conduct and behavioral problems associated with their division.Conduct all check outs. Meet with residents prior to vacating their accommodations to communicate and clarify expectations and cleaning procedures.Conducting daily/weekly/monthly inspections to include checking of all public areas, CPQ common areas and CPQ/CQ bedrooms to ensure adherence to the level of cleanliness expected.Ensuring that Housing Coordinator completes workarounds and checks in his or her absence. Moreover, they are to ensure that cleanliness and condition of each area meets designated standards.Training of all new associate housing staff members to the required standard.Uphold the highest standards of cleanliness, health & safety, and conduct. Communicate anticipated business demands daily with each employee and ensure staff's knowledge of services, features, and amenities.Monitoring and ensuring that the Housekeeping staff performs their duties to the expected level of service.Assisting the Housekeeping staff whenever necessary in performing all duties as well as accommodating all guest requests in an efficient manner.Ensuring that all pertinent information is documented daily.Reporting all maintenance issues promptly to the engineering department as well as following up to ensure they are rectified to the appropriate standard. Contribute ideas to the annual Capital R&M plan for continuous improvementEnsuring payroll is documented and submitted accurately and promptly. Ensure payroll forecasts' completion and timely submission.Prepare and distribute assignment sheets to assigned staff and review priorities.Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.Liaise and develop excellent relationships with all relevant departments to ensure the efficient running of your departmentPurchase, re-order and maintain supplies and inventory.Maintain the associate housing budget, weekly stock take.assign housing, including roommate pairing, consideration of special room requirements, and appropriately attending to room changes where necessaryCreates guidelines and a plan for decorations at special events, seasonal celebrations, and holidays.Actively participates and supports club recruitment events including orientation and other outreach events.Ensure marketing materials - printed, digital, website are up to date and relevantOversee all department technology and assist in evaluating needs to improve service and functionality for residential experience. Will also include incorporating technology needs into capital improvement planning Work with HR to understand available housing for the current season and upcoming season as well as placements for any international employees (H2B and/or J-1's).Maintain the Housing Boards with relevant information.Collaborate with property managers and maintenance teams to address tenant concerns, maintenance requests, and ensure tenant satisfaction, utilizing a variety of communication tools SUPERVISORY RESPONSIBILIES: Assign work orders to Housing Specialist and Maintenance person. QUALIFICATIONS:
• Strong leadership and management skills, effective planning and organizational abilities.
• Strong oral and written communication skills, including great attention to detail.
• Requires knowledge of discipline-specific policies, procedures and services and general knowledge of other departments in the industry.
• Ability to enforce all ORC rules and SOPs.
• Computer / Accounting skills: Windows, MS Word, Excel, Outlook, Visual One, Delphi. EDUCATION and/or EXPERIENCE: High School diploma or equivalent required, four-year college degree preferred or equivalent education/experience. Three to five years of experience in a related position. LANGUAGE: Excellent command of the English language. Must be able to comprehend the English language in order to effectively communicate with co-workers and fully understand job assignments. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include: Must be able to walk three flights of stairs several times a day, if needed. Must be able to lift and/or carry up to 25 lbs.Must be able to stand for long periods of time.Must be able to reach, grab and lift objects over shoulder heightMust be able to squat and kneel down on regular basisMust be able to bend & twist upper body to reach up, down or side-ways on regular basis WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines. Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional. As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. If you have any questions or doubts you should seek clarification from your supervisor.Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.