Associate Director

About Us: We are excited that you are considering joining Nova Southeastern University. Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. NSU considers applicants for all positions without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity or expression, genetic information, disability, political affiliation or belief, national origin, marital or veteran status or any other legally protected status. Essential Job Functions: 1. Supervises, and coordinates work activities of subordinates and staff, including hiring, coaching, evaluating, and terminating. 2. Acts as a subject matter expert for assigned system(s). 3. Creates reports as requested by the Board of Trustees, Vice President of University Advancement, Executive Director of Advancement Services, Deans, Senior Administration and others; coordinates the creation of new reports as needed. 4. Develops and runs reports in Access from the Banner Advancement module. 5. Inputs journal entries for department. 6. Oversees Nova Singers budget and deposits. 7. Inputs journal entries for department. 8. Creates and tracks all service manager tickets in relation to telecom. 9. Maintains emergency contact list for department. 10. Serves as backup Human Resources contact. 11. Maintains department website including the training of new staff. 12. Serves as Public Safety and Facilities liaison. 13. Works with other areas such as Enrollment and Student Services and Alumni Affairs to ensure that alumni records are properly updated in Banner. 14. Generates lists, and reports from the system to support development, special events, public affairs, publications, and alumni affairs. 15. Gathers data pertaining to customer needs, and uses the information to identify, predict, interpret, and evaluate system and network requirements. 16. Consults with users, management, vendors, and technicians to assess computing needs and system requirements. 17. Develops, documents and revises system design procedures, test procedures, and quality standards. 18. Reviews workflow charts to understand tasks computer will perform, such as updating records. 19. Modifies existing databases and database management systems or directs programmers and analysts to make changes. 20. Tests programs or databases, corrects errors, and makes necessary modifications. 21. Directs daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines. 22. Oversees the daily performance of assigned computer system(s). 23. Meets with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. 24. Specifies users and user access levels for each segment of database. 25. Operates spreadsheet programs and other types of software to load and manipulate data and to produce reports. 26. Retrieves, separates and sorts program output as needed, and sends data to specified users. 27. Develops and implements processes and reports to audit data quality, ensure accuracy, and increase productivity. 28. Answers telephone calls to assist computer users encountering problems. 29. Develops training materials and procedures, and trains users in the proper use of hardware or software. 30. Maintains employee data integrity and confidentiality. 31. Maintains data integrity and confidentiality. 32. Completes special projects as assigned. 33. Performs other duties as assigned or required. Marginal Job Functions: Required Knowledge, Skills, & Abilities: Knowledge: 1. Personnel and Human Resources - Working knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information systems. 2. Administration and Management - Working knowledge of business and management principles involved in strategic planning, resource allocation, budgeting, human resources modeling, leadership technique, and/or coordination of people and resources. 3. Computers and Electronics - General knowledge of computer hardware and software, including applications and programming. 4. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction. 5. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 6. Clerical - General knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Skills: 1. Active Listening - Advanced skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 2. Speaking - Proficient skills in talking to others to convey information effectively. 3. Reading Comprehension - Advanced understanding of written sentences and paragraphs in work-related documents. 4. Writing - Advanced skills in communicating effectively in writing as appropriate for the needs of the audience. 5. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Active Learning - Proficient skills in understanding the implications of new information for both current and future problem-solving and decision-making. 8. Instructing - Proficient skills in teaching others how to do something. 9. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one. Abilities: 1. Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). 2. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 3. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Physical Requirements: 1. Near Vision - Must be able to see details at close range (within a few feet of the observer). 2. Speech Recognition - Must be able to identify and understand the speech of another person. 3. Speech Clarity - Must be able to speak clearly so others can understand you. 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards. Job Requirements: Required Certifications/Licensures: Required Education: Associate's degree Major (if required): Required Experience: Associate's degree and four (4) to six (6) years of experience in the field or closely related area, OR- Bachelor's degree and two (2) to four (4) years of experience in the field or closely related area. At least one (1) year of supervisory experience. Preferred Qualifications: Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.