Associate Business Process & Continuous Improvement Specialist

Job Description

JOB DESCRIPTION:

Come join our dynamic team as the Associate Business Process & Continuous Improvement Specialist, where you'll be at the forefront of driving positive change within Fortune Brands Innovations Customer Service teams. You will collaborate with teams, and have the exciting opportunity to lead various initiatives and projects aimed at enhancing efficiency and effectiveness. Collaborating with Customer Service leaders, you'll play a pivotal role in analyzing and optimizing systems, processes, and team dynamics to ensure continuous improvement and exceptional service delivery. If you're passionate about making a meaningful impact and thrive in a collaborative environment, this role is perfect for you.

Position location: Remote

RESPONSIBILITIES:

What you will be doing

Investigate operational shortfalls, issues, complaints in current business processes and systems independently.

Analyze business data, processes, and system performance autonomously to identify efficiency opportunities.

Partner with the Continuous Improvement team independently in order to research, recommend, develop and implement innovative efficiencies to streamline processes, maximize system performance, and reduce manual touches.

Partner with the Continuous Improvement team, IT, and business leaders for new process and system development.

Present efficiency opportunities, track progress, and influence stakeholders for successful outcomes using self guided judgement.

Develop comprehensive operating procedures, process maps/flow charts, business process diagrams, and process improvement roadmaps autonomously.