Associate Account Manager

Job Description

The Associate Account Manager is responsible for supporting Account Managers with Appcast clients. This role will build expertise in muti-channel recruitment marketing strategies and leverage this knowledge to build campaigns, investigate technical issues, and generate insights for clients.

Job Responsibilities

Provide timely and accurate support to Account Managers for requests including but not limited to generating reports, responding to client inquiries, and monitoring client accounts.

Keep up to date with Appcast product enhancements, building and maintaining knowledge of how Appcast's products provide value to clients.

Conduct media research and cross-company collaboration planning and executing media strategies.

Build campaigns, feeds and expansions within the Appcast platform.

Provide direct customer support to Appcast clients, escalating issues to Account Managers as needed.

Partner cross-functionally with product and development teams to investigate bugs and technical issues, and solve for client facing issues while building technical understanding of Appcast's product suite.