Assistant Supervisor of Night Camp

Job Details Job Location: Phoenix Zoo - Phoenix, AZ Position Type: Full Time Salary Range: Undisclosed Description Department: Learning and Engagement Supervisor: Camp Supervisor Supervises: Camp Instructors FLSA Status: Full time, Regular, Non-exempt Starting Pay Rate: $24.12/hour, commensurate with experience Application Submission Deadline: 4/23/2024 General Statement: The Assistant Supervisor of Night Camp is an ambassador and educator for the Phoenix Zoo. This position works with the Camp Supervisor to manage the day-to-day operations of Night Camp as well as Animal Discovery programs, such as birthday parties, special ACNC/Zoo and education events. This position assists with staff scheduling, hiring, training, motivating and evaluating. Additionally, they ensure exceptional standards of guest service and efficient program logistics through organized administration systems, developing curriculum and facilitating programs. This position requires a flexible and varied schedule that includes: weekdays, weekends (Saturdays), late evenings during Night Camp season (Wed-Sat from Oct-May), special events (daytime and evening), occasional overnights and occasional holidays. Essential Duties: Provide quality guest service to both internal and external guests by maintaining a WILD (friendly, helpful, positive and professional) working attitude and appearance. Assist in supervising the day-to-day operations of Night Camps, as well as Animal Discovery programs, such as birthday parties, special ACNC/Zoo and education events. Act as the main point of contact for Night Camp (and occasionally Camp Zoo) when the supervisor is not present. Provide logistical support for a team of 30-35 Instructors. Assist with hiring and onboarding, as well as the development and facilitation of orientation and training for new instructors. Assist in the planning and facilitation of staff meetings for existing camp instructors. Assist in assessing, evaluating and working towards strengthening Night Camp staff and program offerings. Design inquiry-based curricula for groups, which contributes to the development of high-quality programs and experiences for all guests. Create and maintain organized, detail-oriented processes and systems for camp logistics and communication. Maintain ability to serve in the role of Instructor I, II, and III and facilitate camp programs as needed. Maintain contact about program logistics (via phone calls and emails) with teachers, caregivers, and other internal or external camp contacts. Coordinate communication about program needs to other departments (Food Services, Events, Living Collections, Grounds Quality, Guides, Call Center, Marketing/PR, and Operations). Maintain accurate program records, protocols and training manuals. Order and stock supplies, food, and materials for Night Camp in accordance with the Learning and Engagement budget. Maintain Animal Handling Certification; responsible for knowing and abiding by proper handling, transportation, presentation, and interaction protocols for a diverse collection of animals in preparation for and during programs. After completing animal handling training, must be able to pass a written and practical test to certify. Must re-certify each year to maintain animal handling certification. Serve on the Learning and Engagement Leadership Team to help forward department strategic initiatives, ensure collaboration and consistency across the department and model for and mentor department staff. As a secondary responsibility, support the Camp Supervisor and Assistant Supervisor of Day Camps with Camp Zoo responsibilities as needed. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments). Qualifications High school diploma or equivalent required. Bachelor's degree in science or education preferred. Able to perform in both a team environment as well as in a solitary setting. Friendly, responsible, and enthusiastic. Maintains a positive and respectful attitude with guests and teammates. Demonstrated leadership and guest service experience in a fast-paced environment. Problem solving experience and the ability to make decisions and communicate in a calm, professional manner during a high-stress situation. Can effectively and respectfully communicate with a diverse audience and teammates (including all age levels, cultures, neurodiversity, and level of abilities). Excellent written and verbal communication skills, organization skills, and detail-oriented work style. Bi-lingual English-Spanish preferred. Experience presenting to a range of audience sizes and ages, including early childhood through adult. Knowledge of child development and program specific academic, benchmarking, and/or best practices standards. Experience developing and writing engaging activities and presentations for a variety of ages. Experience in program development/design in a formal or non-formal setting preferred. Able to handle and work with a variety of animals in a safe manner that abides by established animal protocols. Experience working with animals within a professional setting preferred. Availability to work a flexible and varied schedule that includes weekdays, weekends, evenings, holidays, and special events. Ability to lift up to 30 pounds; regularly bend, crouch, and kneel; stand and walk for extended periods of time; work in both indoor and outdoor environments and in extreme weather conditions. Possession of valid driver's license. Ability to pass pre-employment background check, drug test, DMV check, clear annual TB test, and obtain a Food Handler's License within 1 month of hire. Application Rubric Excellent Acceptable Will Not Interview Cover Letter REQUIRED Applicant submits a cover letter that introduces themselves and explains why their skills/experience and passion match this role and the Phoenix Zoo's mission. The cover letter shows strong written communication skills. Applicant submits a cover letter that introduces themselves and their skills/experience. The cover letter shows acceptable written communication skills. Applicant does not submit a cover letter or shows poor written communication skills. A cover letter is required to be considered for this position, because it demonstrates written communication skills that are required for the role. Resume REQUIRED Applicant submits a resume that shows how their relevant experience matches the skills needed for this role. Relevant skills are listed in the job description and in the application questions. Applicant submits a resume or fills out the work history portion of the application that shows relevant experience. Relevant skills are listed in the job description and in the application questions. Applicant does not submit any form of work history OR work history is not relevant and candidate does not explain how their skills would make them successful in this position. Training/Coaching/Mentoring Applicant gives a good example that shows how their skills/experience will make them successful in this role. Applicant's response shows insight into how to support staff in a way that matches our team's culture of growth. Applicant gives a good example that shows how their skills/experience will make them successful in this role. Applicant gives an example that shows a lack of experience or understanding of training others. Applicant does not respond to the second part of the question or does not demonstrate how to create a good team culture in their response. Animal Handling Applicant marks yes and has professional experience handling a variety of animals. Applicant marks yes and is comfortable with learning how to handle a variety of animals. Applicant marks no. Organization/Detail-Oriented/Project Management Applicant gives a good example that shows how their skills/experience will make them successful in this role. Applicant's response shows self-reflection. Applicant gives a good example that shows how their skills/experience will make them successful in this role. Applicant gives an example that shows lack of detail-oriented skill. Applicant does not respond to the second part of the question or does not demonstrate self-reflection. Passion for Conservation Applicant explains why conservation is important to them personally and gives specific examples of how they incorporate it in their daily actions. Applicant's values match the Phoenix Zoo's conservation mission. Applicant gives specific examples of how they incorporate conservation in their daily actions. Applicant does not incorporate conservation into their daily actions and/or does not show an understanding of why conservation is important to the Phoenix Zoo. Facilitation/Education Experience Applicant gives an example that shows skills/experience in developing and facilitating activities/programs and understanding of what makes a presentation successful. Applicant gives an example that shows skills/experience in developing and facilitating activities/programs. Applicant gives an example that shows they do not have experience or understanding when it comes to developing activities/programs.