Assistant Service Manager

At RideNow Powersports Austin, our success depends on providing the best customer service in the industry. If you have a passion for riding, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn.

RideNow Powersports Austin is a subsidiary of RumbleOn, the largest powersports retailer in America. This provides our team members with unlimited resources and opportunity. If you are a highly motivated Assistant Service Manager with strong leadership skills this could be the perfect fit.

Assistanbt Service Manager Responsibilities

Assist in managing and ensure success of all pertinent service department processes- appointments, retention, CSI, follow up, shop productivity, service upsell, hours per R/O, and more

Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met

Effectively coach and train service department team members

Track the day-to-day performance, growth, and profitability of the service department

Build and maintain a loyal customer base by providing prompt, dependable, high-quality service to all customers

Maintain a list of all ROs and review daily for problems, deletions, and concerns

Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service

Any other duties deemed necessary for the overall success of the department and dealership as a whole

Maintain a positive working relationship with all departments and employees

Requirements

Minimum of 3+ years of progressive experience within a powersports service department

Full understanding of operations within the service department

Highly organized with a strong sense of urgency

A strong focus and determination for superior CSI scores (Customer Service Focus)

Strong sales and management skills

Previous experience in developing and coaching a high-performance service team

High school diploma or equivalent

Valid driver's license and motorcycle endorsement, required

Mechanically competent

Excellent customer service and communication skills

Benefits

What RumbleOn/RideNow Powersports Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success. Plus

Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee and dependent Medical insurance.)

Life and disability insurance

Generous Vacation/PTO Plan

Employee discounts

Dedicated leadership team who supports and cares for employees

The opportunity for growth and a solid long-term career we promote from within

Competitive Pay - Generous base plus commission pay plan allowing you to make a great living.

Awesome company events we work hard but play harder.

And more

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

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