Location: Alpharetta, GA
Workstyle: Onsite
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company which serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future.
About this Position:
The Assistant Manager of Sales Support Order Desk will oversee and coordinate activities related to sales support and order processing. This role involves managing a team responsible for efficiently handling customer orders, resolving issues, and ensuring a smooth workflow between sales and fulfilment. The Assistant Manager is also tasked with optimizing processes, implementing best practices, and providing guidance to enhance overall productivity and customer satisfaction. The Assistant Manager of Sales Support will need high analytical skills to make decisions that impact dealer performance and profitability. Additionally, they may collaborate with other departments to improve communication and streamline the order fulfilment process. Overall, the Assistant Manager of Sales Support plays a crucial role in maintaining effective operations and facilitating a positive customer experience.
Responsibilities include:
- Sales Support group management and guidance to sales support staff to ensure a high level of competence and efficiency.
- Generate reports and present on sales order processing and sales support metrics.
- Creation and maintaining standard operating procedures to assure compliance.
- Liaise with other departments, such as sales, logistics, and inventory management, to optimize coordination.
- Implement strategies to improve the overall customer experience during the order process.
- Presenting data analytics to executive management.
Who we are seeking:
Required Work Experience:
- Must have MS office skills with significant emphasis on MS Excel
- Must have comprehensive SAP expertise
- 3+ years of experience managing people
- 3+ years of related to auto, powersports, dealership, or related experience
- 5+ years of customer experience
- Proficient in using CRM software and other relevant tools
Required Education:
- Bachelor's degree in business, marketing, or related field experience
Desired skills:
- Strong communication skills including presentations, reporting, meeting(s) driver, and influencing others
- Business acumen, excellent analytical and decision-making skills
- Leadership qualities with a focus on teamwork and collaboration
Additional Position Factors:
- Workstyle: Onsite
- Travel: None
At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. We are Honda.
What differentiates Honda and makes us an employer of choice?
Total Rewards:
- Competitive Base Salary
- Annual Bonus
- Representative Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
- Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, paid holidays, sick time, personal days
- 401K Plan with company match + additional contribution
- Lifestyle Bonus
Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.