Assistant Director

Job Description

This position supports the management of the Talent & Culture Department of the property and pertains to all areas which support the Fairmont philosophy of creating an environment where each and every colleague is recognized and feels valued for their contributions.

This role will support leaders and colleagues in all elements of the Talent Journey including: Employer Branding, Talent Selection, Induction & Onboarding, Performance Management & Feedback, Colleague Engagement, Learning & Development, Talent Management, Career Management, Diversity, Equity & Inclusion, Policies & Procedures, Recognition, Compensation & Benefits, Health & Wellness, and Corporate Social Responsibility with the objective of providing business support to all departments through collaboration and coaching.

Primary Responsibilities include but not limited to:

Manage the day-to-day operations of the Talent & Culture Department

Lead and provide support to the Talent & Culture team members

Consistently offer professional, friendly and engaging service

Be a role model within the hotel and exhibit and practice professional leadership skills, which are fully aligned with our culture, values and pillars

Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect, and fun

The ability to organize, attend and participate in management of employee functions

Assist the Director of Talent & Culture in assessing organizational needs, developing aligned Talent & Culture solutions and implement strategies in the areas of employee relations, compensation and benefits, recognition, administration and Colleague wellness

Maintain relationships with local schools, colleagues and universities

Engage in Talent & Culture social media initiatives to promote the property as the best place to work

Compile entries for local HR and Employer recognition awards

Manage and oversee the recruitment process

Implement retention strategies to fulfill business need objectives

Follow and Implement all Company established onboarding procedures which ensure new colleagues feel welcome and all team members are prepared for colleague arrival

Coordinate and conduct Company and brand specific orientation programs and other training programs

Support an environment which promotes open ongoing feedback and coaching to bridge gaps for better performance

Assist Departmental Leaders with the development of specific action plans to address issues and concerns identified in Colleague feedback

Celebrate team and individual success

Assist Managers in setting objectives and goals for supervisor and assistant managers

Provide training and support to all colleagues and leaders

Evaluate the effectiveness of the training by communication with department supervisors and front-line talent

Support colleagues to access learning opportunities

Assist leaders to identify best star talent

Assist leaders in the preparation of succession plans

Support the implementation of Talent & Culture strategies

Provide advice on employment legislation and developments in labor laws, Employment Standards and Human Rights in California.

Communicate Talent & Culture policies and procedures to all leaders and colleagues

Promote work-life balance to achieve a healthy workforce in each department

Support the motivation of talent through recognition, rewards program, and regular activities through the hotel

Implement programs and plan events to recognize key events in the lives of our colleagues including birthdays, years of service, births, etc.

Oversee Benefits and Wellness programs including health benefit billing processes

Provide support to colleagues who have undergone any crisis situation or trauma

Support a safe working environment by ensuring local regulations and Accor safety standards are upheld for workplace health and safety

Ensure employee final pay is accurate, timely, and in keeping with legislative requirements

Complete exit interviews with departing colleagues

Advance positive employee relations by building effective working relationships with all constituents

Provide assistance and support with employee relations issues

Provide support in Colleague coaching and counseling

Conduct disciplinary meetings when required

Process and maintain confidential information and properly document information for payroll purposes

Provide assistance related to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and general meetings

Follow and enforce policies and procedures

Follow all safety policies

Participate in the departmental financial budgeting and month-end processes

Assist the team in performing administrative duties within the department

Perform other duties as assigned