Job Summary: The Area Operations Manager (AOM) plays a pivotal role in ensuring the success of their assigned cafes in each of the Three Pillars (team development, community leadership, and financial management). A significant portion of this success relies on supporting, coaching, and developing up to four (4) Student Cafe Executive Officers (SCEOs) through their entire term, kicking off the relationship at their time of hire. This multifaceted position calls for a proactive individual with a whatever it takes attitude, ready to take on the varied day-to-day opportunities and challenges.
Team Development
- Ensure SCEOs are fully and properly trained, starting with completion of pre-camp training checklist and providing ongoing training if needed.
- Own talent management for each assigned cafe to ensure operational demands are met by collaborating with SCEOs on new candidate and promotion pipeline, communicating with Recruiting and Marketing on needs, and assisting with recruitment initiatives such as tabling, career fairs, and interviews.
- Identify and develop exceptional talent for future SCEO, certified, and HQ roles.
- Conduct and provide SCEO feedback on results of Quarterly Service Reviews in all assigned cafes at least four times a year to guarantee the guest experience is consistent across all Saxbys cafes.
- Remain up-to-date on all cafe operations in order to be capable and willing to train on all cafe roles.
- Uphold team member standards by ensuring SCEOs are following progressive discipline policies and issuing Coaching & Counseling forms when necessary.
- Hold SCEOs accountable for sending weekly team emails, as well as conducting bi-weekly team meetings and monthly Team Lead meetings.
Community Leadership
- Evaluate, give feedback, and support SCEO marketing strategies during SCEO camp and throughout their term.
- Hold SCEOs accountable to planning and executing community outreach initiatives that drive top line revenue in the café.
- Assist SCEOs in identifying community partners that support our Social Mission around Education and Opportunity.
- Support SCEO in executing one community service event per term.
- Ensure weekly Three Pillars Reviews are completed and submitted on time.
- Review, provide feedback, and approve weekly schedules to ensure labor hours are both aligned with demands and stay within budgeted expenses.
- Meet and exceed sales goals by utilizing operational tools to monitor costs, as well as holding SCEOs accountable to owning their Profit and Loss statements.
- Ensure all product rollouts and promotions are executed effectively for maximum profitability.
- Review daily checklists to ensure compliance with opening and closing requirements.
Partner Support
- Represent Saxbys as the main point of contact for landlords, facilities, maintenance, aux service, etc. to ensure day to day operations run smoothly.
- In conjunction with the Head of Area Operations, prepare and present necessary updates at monthly meetings with academic partners.
- Serve as a liaison between Saxbys HQ team and café-level team.
Operational Support
- Manage established café setup and initial grand openings as the Operations lead, working closely with all departments to ensure a successful start.
- Stay current with industry trends, local competitors, and campus/community updates that may have an impact on the business in order to take a proactive approach when it comes to managing cafe operations.
What Success Looks Like
- All assigned cafes operate at or above budgeted revenue
- All assigned cafes operate at or above budgeted NOI
- 35% of the cafe staff are Team Leads
- 100% of SCEOs are hired by March 31 for the fall semester or October 31 for the spring semester.
- Master of prioritization
- Holds others accountable
- Adaptable to change
- Patient but firm
- Developer of individual contributors
Qualifications:
- Support, exhibit, and promote Saxbys Mission to Make Life Better, and Core Values in all daily activities. Our Core Values include:
- We are a community serving our community
- We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined)
- Profit creates opportunity
- We live with pride, passion, and purpose
- Care personally and communicate openly
- Serve yourself by serving others
- Either 2+ years of foodservice management experience OR a minimum of 6 months as a Saxbys CEO or SCEO or Certified level team member
- Excellent written and verbal communication skills
- Outstanding passion for hospitality and servant leadership
- Experience managing teams and processes effectively
- Ability to travel up to 80% of the time
- Valid drivers license
- Physical requirements:
- Able to stand, walk, and smile for extended periods of time
- Able to stoop and kneel
- Push, pull, lift or carry up to 35 lbs
- Ascend or descend ladders, stairs, ramps
Please give a short description of any training background you have? This could include teaching, tutoring, and coaching experiences.
Make Life Better: In what ways do you live our mission?