Area Operations Director

If you're ready to lead with passion, dedication, and a willingness to do whatever it takes to ensure success, we want you on our team.

Manager of: Dental Practice Leads, Department Leads (four practice locations)

Job Summary:
As the Area Operations Director at Dental Wellness Centers of GA, you'll embody a holistic approach to leadership, where your role extends far beyond the title. You will be the linchpin that holds together the operations and leadership across all four of our general dentistry practice locations. This role demands a hands-on mentality, where you'll roll up your sleeves, get into the trenches, and lead by example. Your strategic vision will drive operational efficiency, while your direct involvement will ensure that every aspect of our practices operates at its best.

Responsibilities:

Lead from the frontlines, providing hands-on guidance, coaching, and training to practice teams

Dive deep into the operational details, managing Profit & Loss (P&L), staff scheduling, payroll, and accounts payable

Ensure seamless patient experiences and satisfaction across all locations

Collaborate closely on marketing efforts, leveraging your insights to drive growth

Implement and enforce policies and procedures, ensuring compliance and efficiency

Manage professional licenses and certifications, maintaining the highest standards of quality and compliance

Take ownership of safety procedures and regulations, ensuring the well-being of both patients and staff

Embrace any additional duties or challenges that come your way, demonstrating your commitment to the success of our practices

Qualifications:

Willingness to travel between four locations (50%)

High School Diploma or equivalent (bachelors degree preferred)

5+ years of leadership/management experience with customer interaction

5 - 7 years in a professional environment

5 years of dental office management required

Proficiency in Eaglesoft and Carestack preferred

Strong understanding of marketing strategies and Microsoft Office Suite

Knowledge of P&L management and labor laws

Adherence to regulatory guidelines (OSHA, HIPAA, CDC)

Skills/Abilities:

Professionalism and strong interpersonal skills

Effective communication and decision-making

Positive attitude and adaptability

Organizational and multitasking abilities

Work Environment/Conditions:

Full-time employment schedule (approximately 40+ hours per week)

Flexibility for extended hours and travel (up to 50%)

Ability to lift 15 lbs. and withstand prolonged sitting/standing

Exposure to potentially hazardous materials

Compliance with appropriate work attire and safety standards

Travel to four locations

Key Performance Indicators (KPIs):

Office Production

Office Collections

No-shows and cancellations (10% or less)

Completion of follow-ups daily (100%)

Annual patient value

Values & Competencies:

Integrity

Accountability

Customer-centric approach

Effective leadership

Experience in P&L Management

Flexibility

Results-driven mindset

Strong organizational skills

Attention to detail

Proficient in Time Management

Excellent communication skills (verbal/written)

Acknowledgement:
Dental Wellness Centers of GA is an equal opportunity employer, committed to a diverse and inclusive workplace, free from discrimination and harassment. We adhere to all federal, state, and local employment laws and regulations.