Area Manager

Job Description

About the Role

As an Area Manager, your main focus involves executing store sales and operations strategy, achieving sales and profit goals, and fostering team growth through succession planning and performance management.

This hybrid/field role reports into the Sales Manager for Sales Market South USA & PR and is based out of Los Angeles, CA.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

You directly manage, coach and develop the Area Controller, Area HR, Area Visual and the Store Managers within your Area

Ensure execution and drive commercial operations based on directions from the Sales market

You hold sales and profit responsibility for your Area including Profit & Loss responsibility for physical stores

You actively work with talent and leadership development within your Area to support the business needs

Together with the Area team, prioritize actions that have a clear impact on selling

Ensure an allocation that secures a good garment level according to the selling together with the Area, Sales team and Support Office functions

Follow up the store execution meets H&M standards with the customer experience tool

Implement and follow up on the Store Operations Best Practices according to the Sales market plan together with the Area team

Ensure customer centricity is prioritized in all stores in your Area

Ensure stores are maintained in a cost-efficient way to meet H&M standards and initiate actions accordingly

Actively prevent loss together with Store management & Area team & ensure all stores follow appropriate guidelines

Maintain an overview of the competitor landscape, potential risks, threats and opportunities and together with the Sales Team take actions accordingly

You have an overview of the specific challenges in your Area, including political, environmental, and competitor-related complexities and you develop strategies to navigate these challenges while maintaining a competitive edge together with your Sales market team

You play a key role in change initiatives, supporting colleagues to adapt to changes through effective communication and support

Ensure health & safety, legal and security issues are always being handled to H&M standards and local laws securing the employee and customer safety

Required domestic and international travel up to 60% of the time