Area Director of Practice Operations

Date Posted: 2024-02-20 Country: United States of America Location: Lake Mary Cancer Center WHY JOIN FCS At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance. A LITTLE BIT ABOUT FCS Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients. Come join us today. Summary: The Area Director of Practice Operations is responsible for the daily operations/oversight of Florida Cancer Specialist & Research Institute (FCS) clinics in an assigned area. Is the liaison between administrative services and assigned area's clinics; and implements and ensures compliance with federal and state regulatory compliance programs and Company policies. The individual in this role supports the financial goals of the company by being fiscally responsible in all areas, including staffing and purchasing. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Works in collaboration with Vice President of Operations on business development initiatives and strategies. PRIMARY TASKS AND RESPONSIBILITIES: Implements initiatives that effectively and efficiently support and meet clinic, division/regional, organizational, and regulatory goals and objectives through strong analytical capabilities, process improvement identification and implementation, and technology enhancements. Work closely with area and practice leadership to drive optimal clinical operations, excellent patient satisfaction, best practices and strategic growth initiatives. Mentors and leads team in implementing plans to support clinics in achieving best practice performance for quality patient care, as well as physician and employee engagement. Oversee and monitor the operations activities of multiple clinical practice sites in assigned division. Ensures adherence to the Company's Compliance Plan by all employees. Direct and evaluate the performance of FCS leadership/direct reports within the assigned division. Develop and deliver training in partnership with other departments and leaders for assigned division leaders. Overall, is responsible for ensuring completion of training for all areas that report to this position. Evaluate staffing levels and recommend adjustments to VP of Operations based on patient load. Develop, collaborate, and implement new approved policies, procedures, and special projects in clinic sites through the assigned division office leaders. Evaluate equipment needs for clinics and make recommendations to VP of Operations. Facilitate communications between central/support services and the clinics. Responsible for fiscal practice operations of all clinics in assigned area by developing and maintaining all operational unit budgets with prudence. Maintains strong understanding of operational metrics that impact financial performance. Manages individual physician relationships maintaining balance between organizational expectations and physician engagement. Communicates and informs to upline leadership and ensures that Office Management and physician leaders are kept informed. Ensure physician coverage at all times while patients are present in Company clinics. Works in collaboration with VP of Operations on business development initiative strategies, including prospecting, physician recruitment, and physician relations development. Oversee the personnel aspects of all the assigned division's clinics to include hiring, salary increase/adjustments, disciplinary actions, transfers, promotions, and terminations through appropriate and defined HR processes. Ensure the maintenance and upkeep of the assigned division's clinic buildings and grounds and all company equipment is monitored and maintained by the Office Managers in conjunction with the Facilities Department and Central Procurement Collaborate with office leadership to monitor clinic schedules to ensure optimization and proper scheduling practices across all service lines. Comply will all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, and collections. Adhere to all Company and departmental policies and procedures, including all assigned training. Maintain accessibility to employees and physicians so they may report any concerns and follow up on those concerns in a timely manner. Maintain and ensure the confidentiality of all sensitive information such as patient, employee, physician, or proprietary company information. Oversight of additional support areas, such as Call Centers and Float Team. Timely review and reporting of key performance indicators, including action plans to address any negative performance trends. Assist with the facilitation of numerous activities and initiatives across central service lines. Ensure Facility/Physical Plant is up to standards for patient safety and experience purposes. Project a favorable image of the company to promote its mission, vision, and values, and foster positivity, both internally and externally. Lead new facility/facility expansion plans and ensure approval through appropriate Capital Committee process Perform other duties and projects as assigned. EDUCATION/CERTIFICATIONS & LICENSES Bachelor's Degree in business or an equivalent combination of education and experience required. EXPERIENCE: Minimum of seven (7) years experience in healthcare setting. Minimum of five (5) years management experience in a multi-site healthcare setting managing practice/clinic operations, including physician relations experience and business development. Oncology, start up and business development experience preferred. Demonstrated understanding and working knowledge of physician/vendor contracts and applicable regulatory requirements at a local, state, and federal level related to practice management. Experience in an EMR system, HRIS, Practice Management Solution, Microsoft Systems, etc. required. CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES: Analysis & Critical Thinking Strong interpersonal skills to include effective verbal and written communication Solid time management with the ability to prioritize multiple tasks Ability to collaborate across various levels of management, departments and teams Comfortable negotiating problems and exploring solutions with physician population Excellent financial acumen Strong customer service skills and organizational awareness Strong leadership and mentoring skills Strong technological capabilities VALUES: Patient First - Keeping the patient at the center of everything we do Accountability - Taking responsibility for our actions Commitment & Care - Upholding FCS vision through every action Team - Working together, one team, one mission EEOC Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response. FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. SCREENINGS - Background, drug, and nicotine screens Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing.