Area Customer Service Coordinator

Paladin Consulting is currently hiring an Area Customer Service Coordinator to join our team working onsite at our client's offices located between Grand Rapids and Kalamazoo, MI.

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Job Title: Area Customer Service Coordinator
Work Location: Multiple site between Grand Rapids and Kalamazoo, MI
Duration: Long-term contract with option to hire
Hours: Monday-Friday 8am-5pm
Education/Experience Required: High school or equivalent

Job Description:

• The employee will be working in the Mail and production area traveling between Grand Rapids and Kalamazoo as a ASCS.
• This position is a ASCS the employee will travel between two sites. Kalamazoo has parking they will have to pay but we will reimburse .

Responsibilities :

• An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions
• Assists with onboarding new team members and cross training peers
• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide for accuracy and compliance
• Knowledgeable of all contracted services within assigned customer accounts
• Performs daily visual inspection of site services and client and customer compliancy to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
• May require "standing in" for absences or vacations of the onsite resources, that may also include site management.
• Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
• Creates and maintains a customer-focused environment
• Responsible for customer satisfaction by engaging end-user feedback.
• Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.
• Communicates effectively and responds quickly to customer and end user communication
• Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed
• Performs other duties as assigned

Skills & Qualifications :

• Needs to live in Grand Rapids and be ok with going between Kalamazoo and Grand Rapids.
• Looking for someone with Production experience, good customer service skills, detail oriented, mail experience.
• We ask that the employee can lift 50 pds there is some walking.
• Dress code is business casual.
• No vaccine requirements at this time.

For more information or to view other opportunities, visit us at .

Paladin is an EEOC employer.