Applications Support Administrator

Job Purpose

Responsible for day-to-day implementation, administration, troubleshooting, maintenance, and application support for the Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other various software applications in use at Progress Rail. This position is responsible for maintaining applications and systems needed by the organization to ensure they are fully functional 24/7/365, providing rapid response and support to systems as required.

Req ID

9489BR

Work Location Options

Location Options: Hybrid - Chicago, IL: Fort Worth, TX: Jacksonville, FL; Winston Salem, NC; Albertville, AL; Louisville, KY; Kansas City, MO

City

Albertville (Hybrid)

State:

Alabama

Company Description

Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success.
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting

Key Job Elements

• Daily support of enterprise applications. Depending on assigned area, these may include Transportation Management Systems (TMS), ERP systems (General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Planning, Purchasing, Warehousing, Sales, and Invoicing), Salesforce, HR Benefits and Payroll, etc.;

• Manage and optimize Salesforce systems, including user and license management;

• Build, configure, and automate technology solutions to deliver business value;

• Maintain the Salesforce Platform and security standards;

• Managing data and delivering actionable analytics;

• Oversee all activities related to managing changes within Salesforce, including changes to business processes, technology, and people;

• Design and implement new processes within Salesforce, and facilitate user adoption of the processes;

• Implement Salesforce solutions to solve business challenges, improve processes, and increase adoption;

• Ongoing cleanup of processes and data;

• Own all Sandbox environment management (refresh schedules, Pre / post refresh steps);

• Create reports and dashboards to monitor data quality and business metrics;

• Technical debt;

• Identify unused or underutilized Salesforce platform features;

• Develop customer-facing interfaces, including the creation and maintenance of fields, views, campaigns, and other Salesforce applications and functions;

• Ability to manage/follow up support tickets in a timely fashion;

• High motivated, self-starter with a collaborative, team, and growth-oriented mindset;

• Create an effective training and adoption strategy to grow the Salesforce skill set across the organization;

• Provide ongoing support and training to end users, including the creation and delivery of training materials, demonstrating new features, and documentation maintenance;

• Ability to multi-task and be able to context switch between priorities;

• Works with internal and external customers to develop test case scenarios for functional enhancements to implement systems in accordance with best practices;

• Responsible for system upgrades, availability and support and act as POC for vendors;

• Provide remote and onsite customer training, ranging from individuals to large groups;

• Engage and interact with users to troubleshoot and resolve system issues;

• Perform code deployments to systems; apply and test vendor patches and upgrades as well as server maintenance with limited business impact;

• Collaborate with leaders to convert business requirements into technical specifications;

• Adhere to SOX and IT policies and procedures in performing job duties;

• Perform other job-related duties as assigned.

Education / Training

• Bachelor's degree in IT-related field preferred (e.g., CIS, MIS, or related technology field);

• Preferred skills/certifications dependent on specific assignment may include MCITP equivalent (SharePoint) or Microsoft Certified SharePoint; Salesforce admin, K2 BlackPearl Administration Certification / Troubleshooting; K2 Cloud; or ERP proficiency; experience using / administering server operating systems (Windows Server/Linux).

Qualifications and Experience

• 3+ years of experience in IT with position-relevant skills;

• Positions require technical support experience in the assigned area of responsibility, dependent on position (e.g., Enterprise Resource Planning (ERP) systems, SharePoint/K2 design/development, Kronos, administration experience in a production environment, etc.);

• Familiar working in an Agile Development environment, participating in standups/SCRUM meetings with teams (both on/offshore;

• Experience assisting the Product Owner/SCRUM Master in writing user stories based on requirements;

• Deploy regular releases in an Agile approach;

• Atlassian Jira knowledge a plus;

• Knowledge of how to monitor and understand SQL Server Reporting Systems;

• Experience with Segregation of Duties and SOX Controls;

• Proficient with Microsoft Office (especially Excel);

• Highly self-motivated and directed, with keen attention to detail, sense of urgency;

• Proven organizational skills with project management experience;

• Ability to operate calmly in a fast-pace and ever-changing technology environment;

• Ability to manage multiple tasks at once and prioritize accordingly;

• Well-developed analytical and problem-solving skills;

• Excellent customer service and communication skills;

• Passion for researching and implementing new technologies.

Benefits

Competitive Salary
401(k) plan with up to 6% company match (no waiting period with immediate vesting)
Medical/Dental/Vision/Life/Disability Insurance
Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
Flexible Spending Accounts
Paid Vacation
Paid Holidays
Paid Time-Off (PTO)
Employee Assistance Plan
Education Assistance Program
Employee Recognition Programs
Site specific Production and Incentive Plans
Site specific Step and Skill Level Wage Adjustment Plans
Site Specific Relocation and Sign-on Bonus Programs

Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.

EEO

Equal Opportunity Employer - Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities

Job Category

Information Technology

PRS Facility Location

Albertville, AL (PRSC Corp HQ) - 001