Application Support

Application Support

Location: Pittsburgh, PA / Lake Mary, FL

Primary Competency: Production Support

Secondary Competency: RTB process

Note: Candidate need to have basic to intermediate Mainframe skills

Role Description: Senior technical lead to provide L2 production support for critical shared services platforms. Individual will work closely with the application development teams and infrastructure support groups to ensure systems are highly available. Monitoring: Regularly monitoring batch jobs and CICS online regions for abnormalities Impact analysis: Performing impact analysis to identify all the components in the job flow data that would require enhancements because of an upcoming change or development Root cause analysis: Troubleshooting production errors and performing root cause analysis Scheduling: Scheduling, modifying, and monitoring production mainframe jobs Balancing: Completing daily and weekly balancing procedures Analyzing: Analyzing and troubleshooting application issues, identifying root causes, and implementing solutionse the same.

Responsibility: Monitoring: Regularly monitoring batch jobs and CICS online regions for abnormalities Impact analysis: Performing impact analysis to identify all the components in the job flow data that would require enhancements because of an upcoming change or development Root cause analysis: Troubleshooting production errors and performing root cause analysis Scheduling: Scheduling, modifying, and monitoring production mainframe jobs Balancing: Completing daily and weekly balancing procedures Analyzing: Analyzing and troubleshooting application issues, identifying root causes, and implementing solutionse the same.