Application Support Analyst

The Techical Lead, Application Support Engineer will primarily lead the application support team to identify and execute the process and procedures to run the application support group and the over night operations team.

This includes setting up the standard function/process that will be followed by the rest of the team to support the business users.

The incumbent will be responsible for debugging, installing, monitoring, and troubleshooting production systems.

This position is a 7 x 24 hour support role in supporting the first line application support staff and the overnight operators.

The main function of this position is to minimize interruptions and the risks to the firm from a system outage by coordinating the activities within the Application Support group and the MCM IT group to respond to issues.

This person will function as 1st and 2nd level support on all vendor and in-house applications.

Additional responsibilities include desktop support, system administration, and application development.

BA/BS Degree, preferably in Computer Science.

Experience in an application support role within the investment management business; along with programming experience in one or more of the following programming languages: Visual Basic, PowerBuilder, Perl, C, Java, Shell.

Must be well versed in the trading area, trade operations area, and general knowledge of the rest of the investment management business including: accounting, data warehousing, reporting, portfolio management, portfolio analytic tools.

Hands on experience with the Windows operating system, Unix operating system, Windows file system, and Microsoft Office tools (Word, Excel, etc. )General knowledge of the databases used: Sybase, MS SQL server and the tools to monitor the databases.

Previous experience using Autosys job scheduler.

Must be dependable and reliable.

Additional:

Hybrid - Majority Onsite, Pittsburgh PA

Rate Range: 58-63/HR (based on experience)