Analytics Manager

Analytics Manager(Design ,build reports and Data mining)

Sunnyvale, CA Hybrid

Job Description

Description:

Responsible for defining, enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business.

Core Functions include: -

Design and build reports, scorecards and dashboards

Data mining including heavy text mining for gaining insights from text

Generate insights, trends and actionable recommendations, leading to implementation of initiatives and projects

Ability to build relationships and work cross functionally within partners teams (including Business Intelligence, Customer Care, Customer Experience, Business Units)