Analyst

Job Purpose

Remotely monitor, identify issues, and provide support to the CN locomotive fleet.

Req ID

9253BR

City

Ft. Worth

State:

Texas

Company Description

Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success.
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting

Key Job Elements

• Remotely monitor locomotives on the CN Fleet for issues which could impact performance;

• Effectively troubleshoot and diagnose all mechanical and electrical systems of a locomotive as well as related fault codes;

• Create troubleshooting procedures based on issues observed while monitoring locomotives;

• Communicate troubleshooting procedures to internal and external customers;

• Intellitrain and Predictive Maintenance Utilization;

• Create Predictive Maintenance rules to identify locomotive issues which could impact locomotive operations;

• Analyze fleet fault trends and participated in engineering root cause investigations;

• Provide locomotive troubleshooting direction to internal and external customers;

• Coordinate and consult with a variety of departments, such as design engineering, reliability, field service and contract maintenance to gather information to address locomotive failures;

• Participate in customer conference calls to provide daily troubleshooting feedback and monthly performance reports;

• Generate department metrics report-outs from MS Excel and MS Access data;

• Frequent and effective contact with customers and others;

• Promote good group relations;

• Support engineering projects with locomotive data mining and analysis;

• Assist in the identification, investigation, and resolution of product reliability and performance issues;

• Advise CN help desk on pending failures and on-line troubleshooting;

• Develop/improve troubleshooting guides, best practices, and standard work;

• Analyze locomotive software for reliability improvements and create change requests as necessary;

• Run reports on road failure prevention, connectivity rates, and other various topics;

• Travel as required to perform field problem investigations;

• Other work and projects as necessary;

• Assist in the investigation and documentation of product warranty issues;

• Assist in the identification investigation and resolution of product reliability and performance issues;

• Identify and report warranty and charge back items.

Education / Training

• Bachelor's degree in mechanical or electrical engineering or related field, or equivalent training.

Qualifications and Experience

• 3+ years field experience with EMD locomotives on the CN Fleet;

• Proficient with Microsoft Office software;

• Medium level of oral and written communications skills;

• Medium level of interpersonal skills to work effectively with customers and workforce;

• Medium level of analytical ability where problems are complex;

• Medium level of mechanical and electrical aptitude;

• Knowledge of fundamental inspection, reliability procedures, and processes;

• Ability to read Engineering drawings and electrical schematics;

• Knowledge of shop practices;

• Willingness/ability to relocate;

• Ability to work as part of a multi shift seven (7) day a week operation;

• Proficiency troubleshooting locomotive problems;

• High level of computer skills;

• Knowledge of locomotive database information;

• Functional knowledge of the railroad's locomotive tracking computer system;

• Functional knowledge of SAP.

Essential and Physical Activities Functions

• Strength - Must be able to lift up to 35 lbs;

• Motion - The position spends most of the time in an office setting. The position will require occasional walking, standing, stooping, and bending;

• Vision/Hearing Requirements - Prolonged periods sitting at a desk and working on a computer and must be able to communicate effectively with internal and external customers;

• Work Environment - Work in temperature-controlled environment;

• Emotional Demands - Required to liaise with multiple levels within the organization, including senior leaders and managers. Individual must be well-spoken, able to manage multiple priorities and individual requests daily;

• Safety - This is not a safety sensitive position. It is primarily an office position requiring awareness of the safety requirement in an office environment within the facility; must be capable of following all safety protocols.

Benefits

Progress Rail offers an excellent total compensation package, including competitive salary, paid time off for vacation and holidays, 401(k) plan with company match, medical/dental/vision/life/disability insurance and flexible spending accounts. Relocation assistance may be available for some positions.
Benefits eligibility differs by job position and employment status - governing plan documents control such benefits.

EEO

Equal Opportunity Employer - Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities

Job Category

Marketing, Sales and Service

PRS Facility Location

Leased Off - Fort Worth, TX - 397