Job Description:
- Years of Experience: 10
- Strong analytical ability to quickly understand the issues, debug, and arrive at solutions.
- Excellent communication skills (verbal and written both).
- Hands-on, Self-driven, Solution-oriented, and Customer focused.
- AMS support experience.
- Ability to query the system logs and debug issues.
- Understand System integration concepts and especially API specifications.
- Ability to create flow diagrams to create an operational view of the functionality.
- Good exposure to the automotive domain, preferably in the area of the connected vehicle.
- Strong technical background demonstrating a solid understanding of IT systems and the ability to support them.
- Develop and maintain accurate technical and user documentation.
- Performing operational tasks like monitoring, analysis, reporting, and prompt attention to issues.
- Communications for any outages/incidents which affect the user community.
- Coordination with internal and external stakeholders for driving the issues towards closure.
- Analyze incidents and come up with improvement ideas to avoid incidents and reduce inflow.
- Perform system administration tasks e.g. certificate management, product version tracking upgrade support, etc.
- Any programming background is a plus.
- Experience working in agile/scrum methodology.
- Collaborated with cross-functional teams to define, design, and ship new features.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
AMS System Analyst - Level 4