American Girl Restaurant Supervisor

Job Description

The Opportunity: The American Girl Washington, DC retail store and bistro is looking for a dynamic individual for the Lead Restaurant position to assist the Restaurant Manager with the daily restaurant operations. If you thrive in a high-pressure, fast-paced environment, have strong knowledge of both front- and back-of-house operations, and can calmly and diplomatically resolve customer and staff issues, we want to hear from you.

What Your Impact Will Be:

• Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.

• Assist the team in achieving department revenue and expense goals.

• Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.

• Ensure food quality and consistency, special requests and special dietary needs and perform tasks in absence of the Restaurant Leadership Team.

• Work with Restaurant and Store Management teams to deliver exceptional events and programs.

• Maintain on-going communications with both staff and management.

• Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, Guestbridge reservation, POS, and InfoGenesis software systems.

• Leads by example in all areas of the business.