Advisory Project Coordinator

Hope and Discovery is a destination discovery hub, where wanderlust meets curated experiences. Expert navigators of unforgettable journeys, offering tailored adventures to enchanting destinations worldwide. A gateway to exploration, where dreams take flight and memories are crafted. We recognize the importance of service, the power of collaboration and the value of promises kept. We are seeking a highly motivated and customer-oriented individual to join our team. This is an exciting opportunity for a motivated, proactive, team player with emphasis on organization, customer service, professionalism, and quality. consultants by providing strong communication, demonstrated technical skills, and ability to problem-solve and anticipate and address potential issues in advance. THE ROLE The position will provide a range of logistical and operational support including travel coordination; calendar and time management; document production; database management; and event coordination while collaborating in a team-oriented environment. The position will also provide logistical and operational support to coordinate selection assessments and other time-sensitive search and consulting support. The workflow varies from routine to heavy and is deadline driven. Focus is on exceptional customer service and high-quality work. Team members are expected to be self-starters with a sense of responsibility, urgency, and ownership toward their work. REQUIREMENTS Previous experience in customer service, sales, or other related fields preferred Ability to build rapport with customers Excellent communication skills, including active listening and problem solving Ability to learn, adapt, and adjust on the go Works well with others and individually Possesses a strong work ethic and drive to succeed Ability to prioritize and multitask Positive and professional demeanor Enthusiastic and self-directed RESPONSIBILITIES Help customers by providing product and service information and resolving technical issues Handle customer inquiries and complaints Provide information about products and services Troubleshoot and resolve product issues and concerns Enter sales orders and quotes Coordinate travel arrangements Develop and maintain a knowledge base of the evolving products and services Document and update customer records based on interactions Project tracking for engagement SKILLS & ABILITIES Education High School Diploma Experience No experience required. Training provided. Computer Skills Knowledge of microsoft office, google applications, or other software programs Reliable internet access