Position Summary
Admitting Representative is responsible for interviews patients to obtain financial, demographic information and obtain Patient's/patient's representative signatures.
Minimum Qualification
- High School Graduate or equivalent.
- Six (6) months experience preferred in general and/or medical office with customer service experience.
- Experience with handling cash, typing and computers.
- Bi-lingual in Spanish and English preferred.
Essential Job Functional
- Meets all active working position requirements in regards to accuracy, timeliness, and completeness of work performed.
- Fully competent in PBX operations, handles payments and upfront collections as required, and assists as requested in the QA process.
- Indexes orders in Order Facilitator and enters accurate and timely orders for designated patient exams.
- Responds to requests from other departments that directly affect patient care in an accurate and timely manner.
- Achieves and maintains active knowledge of the PTAC.001 Meditech Admissions policy in order to achieve and maintain registration accuracy of 95% or better.
- Maintains department upfront collection scores
- Assesses Admitting area to ensure patient wait times are under the department goal.
- Covers switchboard duties as needed.
- Knowledgeable of patient rights and position specific advance directives. Considers patients/families language, cultural, and religious beliefs when providing service. Performs well in stress and emergency situations.
- CMS Admitting requirements are followed, IM Letters, MSP Questionnaire, etc.
- Understands insurance authorizations and medical necessity.
- Maintain productivity standards set by management.
- Register lab referrals in a timely manner.
- Self-audit all Meditech scanned documents prior to shift end.
- Assist Information Desk/Receptionist as needed.
- Manage all patient tracking boards.
Knowledge, Skills and Abilities
- Demonstrate sound judgment, patience and maintain a professional demeanor at all times
- Time management
- Ability to work in a busy and stressful environment
- Organizational skills and the ability to prioritize
- Strong computer skills
- Strong interpersonal, verbal and written communication skills
- Creativity, problem analysis and decision making
- Ability to work varied shifts
WVMC is an Affirmative Action, Equal Opportunity Employer. If you have any special need or seek accommodation to aid your participation in our hiring process, please contact us at