Admissions Support Specialist

Posting Details Posting Summary Working Title Admissions Support Specialist Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number 293R0199 Agency Virginia Peninsula Community College Division Virginia Peninsula Community College (Div) Work Location Hampton - 650 Hiring Range $36,000 - $46,000 Emergency/Essential Personnel No EEO Category E-Paraprofessional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule M-F; 8am-5pm Sensitive Position No Job Description This position will assist students with admission, registration, financial assistance application, accommodations, and/or other student support services; facilitate the interviewing of current and prospective adult learners to determine program/service eligibility; provide the necessary information, troubleshoot issues, assist students with completing paperwork and performing related activities. This is a full-time restricted classified position. Continuation of employment is based on funding availability. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required Qualifications Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York. Relevant work-related experience in student services required. Knowledge Knowledge of common office practice. Familiar with Family Educational Rights and Privacy Act. Skills Excellent customer service skills. Excellent verbal and written communication skills, including active listening skills. Demonstrated skills of accuracy and attention to detail. Strong organizational skills. Demonstrated interpersonal skills while working under pressure and with various groups and individuals. Proficiency in Microsoft Office 365 applications. Ability to Assist students enthusiastically and effectively in person, by phone, or by email. Handle multiple tasks quickly and effectively, proactively establish priorities, and meet deadlines. Learn software and database programs. Work with diverse populations. Collaborate closely with advisors, faculty, and staff. Cultivate effective working relationships. Work as a productive member of team or independently. Respond to common inquiries or complaints from customers, agencies, or business community members. Use sound judgment, discretion, and diplomacy when working on sensitive issues with students. Work on complex and confidential tasks utilizing judgment, tact, and resourcefulness. Protect confidential and sensitive information. Work at all campuses. Additional Considerations Experience working in an admission or registrar office in a higher education setting. Experience with student information systems such as PeopleSoft, Banner. Familiarity with admissions processes and procedures. Experience with applicable laws, rules, and regulations related to higher education, including those related to student privacy and academic policies. Experience working in higher education setting. Operation of a State Vehicle Yes Supervises Employees No Required Travel Minimal Posting Detail Information Posting Number CLS 2988P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 04/25/2024 Job Close Date 05/09/2024 Open Until Filled Agency Website vpcc.edu Contact Name Monique Griffin Email Phone Number Special Instructions to Applicants In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at , or DBVI at Additional Information Background Check Statement Disclaimer The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: EEO Statement The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors. ADA Statement The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes. E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. Quicklink for Posting Supplemental Questions Required fields are indicated with an asterisk ( ). Applicant Documents Required Documents Resume Cover Letter/Letter of Application Optional Documents AHP Letter