Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT.
Service Experts Company Perks and Benefits for YOU
Generous PTO provided
- 20 paid days off within your first year of employment (vacation & national holidays)
- 25 paid days off after your 2nd year of employment
- No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
- Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
- Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
- We provided wellness program options for free employee medical
- Company-provided smart phone, tablet, uniform plan, and tool replacement program
- We'll make you better at what you do with our internal Training Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
- Company-paid employee Life Insurance with options for YOU and your Family.
- Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing.
Position Summary:
The Senior Administrative Support is responsible for monitoring the activities of multiple Administrative Supports. Trains, mentors and coaches other Administrative Support and ensures that work produced meets product/service standards and exceeds quality standards. Provides general administrative and clerical support to the location following standardized processes and procedures. Utilizes various computerized systems and software to perform tasks. Variation in tasks is contingent on the size and staffing level of the location. Work is performed under general supervision with latitude for limited decision making.
Key Responsibilities:
- Answers telephone and assists call or routes call to appropriate person. Sorts and opens mails,
orders office supplies, and maintains files.
- Disburses cash from Petty Cash Fund, collects receipts and other required documentation for use of
petty cash, reconciles cash expenditures to balance fund monthly, and submits required
documentation to Accounts Payable for replenishment of fund.
- Removes payments and documents from Lock Bock, enters required information in cash log,
completes deposit slip and deposits funds in bank, and faxes/emails deposit information and receipt
to designated person.
- As requested or from approved list, enters required information into designated system in order to
create Purchase Orders.
- Obtains management approval of purchase order and routes/retains
purchasing documentation in accordance with standardized procedures.
- Maintains spreadsheet record of usage of consigned inventory; creates purchase orders in
designated system as inventory is used; reconciles available consigned inventory to usage
spreadsheet, and reconciles invoices to purchase orders for consigned inventory.
- Processes extended warranty claims in accordance with established procedures and processes to
include reviewing individual product warranty information in order to complete appropriate vendor's
warranty documents.
- Completes Returned Goods Authorization forms and log and tracks payments/credits from vendor.
- Reviews timesheets for completeness, correctness, and required approvals prior to faxing to
appropriate corporate personnel for entry into time-keeping system.
- Calculates piece rate payments due in accordance with piece-rate program and gathers data relating to spiffs payments due in order
to complete spreadsheet for routing for entry by corporate personnel.
- Responsible for timely and accurate completion of billing activities and related reports. Ensures that
all billing inquiries are researched and resolved quickly using approved training techniques.
- Responsible for timely and accurate completion of accounts receivable activities including, but not
limited to, printing invoices and mailing to customers, calling on accounts with balance owed,
collecting cash/check/credit card payments and deposits made timely, and related reports.
- Responsible for membership activities including filing agreements, calling on customers to schedule
visits, generating monthly reports, and handling the Ad Builder website.
- Responsible for timely closing of center tickets and job ensuring accuracy of all information.
Gathers required information and documentation in order to complete Employee Action Notice using
the Exponent HR System. Emails/faxes new-hire documentation and other required forms and
documents to payroll or designee.
- Generates various systems reports in order to document updated status of activities and complete
required fiscal close forms for month, quarter, and year-end close. May be required to calculate
estimated values for wages due, pending invoices, or other items.
- Follows SOX procedures to ensure all required files and documents are in place and correct.
- Represents the company professionally, honestly, and ethically in all business matters and activities.
- Trains, mentors and coaches other Administrative Support and ensures that work produced meets
product/service standards and exceeds quality standards.
- Performs similar/other duties as needed or assigned.
Qualifications: