Date Posted: 05/13/2024
Hiring Organization: Rose International
Position Number: 463943
Job Title: Customer Service Representative
Job Location: Weston, FL, USA, 33331
Work Model: Onsite
Shift: 7 am-3:30 pm, M-F
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate ($): 17.00
Max Hourly Rate ($): 20.00
Must Have Skills/Attributes: Adobe Photoshop, Case Management, Medical device, MS Office
Job Description
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Job Title: Customer Service Representative
• Create cases to be completed using a proprietary case management system.
• Review CT scans for conformity to Mako Surgical protocol.
• Segment CT scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.
• Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.
• Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
• Upload completed Pre-plans to field based personnel.
• Document all activities according to prescribed methods and procedures.
• Follow work instructions exactly to deliver consistent output
• Language Skills: Proficiency in English (Speaking and reading)
Education:
•Minimum of a High School Diploma or equivalent is required; a bachelor's degree or equivalent is preferred.
• Minimum of 2 Years' work experience required, or equivalent education (associate's degree or above) Preferred (any of the following):
• Computer skills: Proficiency in Microsoft office suite is required, candidates with experience in SharePoint or Materialize MIMICS are preferred. Working knowledge of Adobe Photoshop is considered a plus.
•Certification or related experience in Radiology (CT, X-Ray, MRI)
•Certification in Nursing or related field
•College level anatomy course completion
•Demonstrated customer service orientation.
•Demonstrated interpersonal and communication skills preferred
•Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.