ACTR Help Desk with Security Clearance

Assistant Contract Technical Representative (ACTR) Help Desk Specialist Responsibilities:
• Provide IT support.
• Monitoring, reviewing, interpreting, evaluating and reporting on technical aspects.

• Provide the interface between technical aspects of NMCI and the operational requirements of the command.
• Assists customers with ordering, analysis, evaluation and preparation of recommendations for improvements, optimization, developments and/or maintenance.

• Operates as the liaison between the technical development team and multiple business units across the client organization.

• Functions as a liaison with higher level Command Contract Technical Representatives (CTRs) on NMCI-related issues.

• Develops, interprets, plans, and applies policy, process, procedure, and strategy in the delivery of multi-discipline IT services required to achieve data and system integration/interoperability supporting.

• Maintains current knowledge of client systems and subsequent upgrades or changes.

• Provides technical support for program personnel in various locations who have NMCI assets and peripherals.

• Provides government approved brief on security responsibilities to Staff.

• Determines and orders NGEN/NMCI service requirements for new personnel.

• Transfers existing or creates new NGEN/NMCI user accounts, ensures user System Authorization Access Request-Navy (SAAR-N) forms are completed and routed to the Command Information Assurance Manager (IAM). Assistant Contract Technical Representative (ACTR) Help Desk Specialist Qualifications:
• 5 years of experience in Information Technology field.

• Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.

• Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.
• Experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering, and tracking system is a plus.