Account Supervisor

Job Description

The Account Supervisor role is the brand champion. This means you provide strategic input, tactical planning and direction on assigned accounts. You will also have direct management responsibilities: manages junior account staff to implement plans and profitable manner.

You will report to the SVP, Group Account Director.

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

Your Impact:

Agency Operations

Guide the process and details, and develop tactical plans. Forecast budgets.

Finances: Develops and administers clients' budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates.

Raise client awareness as to when changes in client direction affect estimates.

Knowledge of contract and its possible effects.

Knowledge of all basic financial tools necessary to account management

Trouble shoot: Know when things might get off track in an agency operations. Use experience and judgment to solve for potential problems before they get too big. Solve client issues, moderate conflicts and influence management decisions

Team Leadership: Takes on wider, informal leadership responsibilities within the agency

Management: team leader, provides clear and fair direction & feedback to junior account staff

Knowledge

Deep, expert understanding of the therapeutic category, the audience and at least two channels. Basic knowledge of at least one other category, and another audience

Be a point of authority or source of advice for therapeutic area

Ensure team adherence to agency process. Identify issues and lead problem resolution

Strategy

Vision: Identify the important/broad issues while still driving the process and details

Planning: High-level analysis of category, research, and competitive data.

Analyze and extract findings/issues from all available marketing data.

Active in strategic development.

Demonstrate passion with the brand

Tactics and Execution

Develop marketing/ brand platform briefs). Lead the agency process.

Production: Manages and manages the production of client-approved marketing tools

Creative: Collaborates on creative brief development

Assume Responsibility for the writing and preparation of marketing communications plans and proposals

Communication: Communicate important Client issues/ programs to team

PHCG Offerings: Basic knowledge of PHCG businesses, offerings, and tools

Client Relationship

Build trusting relationships with client counterparts. Is seen as strategic, important to the account, and offering added value.

Relationship: Frequent, positive client contact with important clients

Brand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments

Agency Champion: Understands and advocates the agency POV (point-of-view).

Presentations: Ensure the client is kept informed on all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered quickly.

Present complex data or messages in clear, succinct, compelling manner to clients

Lead role in ensuring, accurate client documentation & correspondence