Account Manager

Job Description

Armed with superior product knowledge, strong negotiating skills, and the support services he or she needs, the Account Manager will work with the rest of the sales team to cultivate long-term relationships with new and established customers by promising and delivering exceptional customer service. This role involves researching new strategic account opportunities, following-up with current and potential customers in a timely manner, and regularly visiting existing and potential customers at various locations. Solution selling utilizing an understanding of Summit's competitive advantages is required along with exceptional skills in analysis and the ability to quickly master information about Summit's products and services. Summit offers generous commission plans and benefits packages as well as ongoing product training.

Role Summary

Thoroughly understand all product benefits, product warranties and Summit services that can be offered to customers

Call upon customer accounts to sell Summit products and services

Regular, frequent travel to customer sites and other locations either in Summit vehicle or provide own reliable transportation

Negotiate profitable pricing with customers and suppliers

Provide timely and accurate quote information and respond to customer requirements, issues and information requests

Exercise discretionary authority to determine and provide specific customer pricing, purchase materials specific to customer orders and maintain service standards

Work cooperatively with customer service representatives to proactively follow up on customers' orders, challenges and needs

Resolve customer concerns and encourage customer loyalty to Summit as efficiently and effectively as possible

Assist in collecting funds from accounts payable when necessary