Account Manager

Pharmacy Technician-Account Manager (On-site only)

PioneerRx Pharmacy Software is looking for Account Manager/Software Support representatives who are able to work in our Shreveport, LA office. This role is on-site only.

Job Description

As an Account Manager, you'll help pharmacies skillfully operate their PioneerRx software. Your workday will consist of focused customer support and troubleshooting. Using your extensive pharmacy background, you'll deliver insight and personalized software support. You will offer helpful information to address each pharmacy's questions, requests, and concerns. You'll be driven to share knowledge and provide prompt resolutions because you know first-hand how hectic the pharmacy environment can be.

By extending your friendly and positive attitude through the phone, you will create lasting customer connections. At PioneerRx, you'll manage customer relationships with professionalism and devotion, just like you did in the pharmacy. You will also appreciate the role that internal teamwork plays in benefiting the company as well as our customers.

You will take pride in independently resolving software issues and enjoy boosting customers' satisfaction with PioneerRx, one phone call at a time. As a vital member of the Support team, you'll be an invaluable resource, both to pharmacies and to PioneerRx.

What we are looking for:
Must be able to work a fulltime schedule, Mon. - Fri., 40 hours per week
Pharmacy Technician License
Minimum of 1 year experience in a retail pharmacy environment
Experience with Windows 7 or higher
Experience with troubleshooting and problem solving
Excellent phone communication skills, including a professional and confident speaking tone
Ability to efficiently manage time and multi-task

Who are we?

PioneerRx Pharmacy Software has become the tool of choice for pharmacies determined to make a difference in the future of healthcare. PioneerRx's mission is to save and revitalize independent pharmacy by making patient care and dispensing profitable. Collaborating with community pharmacy, PioneerRx delivers weekly features designed to improve speed, simplicity, flexibility and results.

We offer our employees competitive pay and great benefits.
(Employer-paid Medical Insurance; Dental, Short-Term Disability, and Long-Term Disability Insurance; 401K with employer matching; and Paid Time Off)