Account Manager

Heart of the House Hospitality is seeking a Bilingual Account Manager for our Seattle Market. Come grow your career with a team that is passionate about hospitality, putting people first, and safety.

When you work for Heart of the House as an Account Manager, you will enjoy:
A company that cares about you and supports your success
A competitive salary with performance bonuses
401(k) plan with company match
Health, dental and vision insurance
A tuition reimbursement program
Company perks and discounts

As our Account Manager, we will depend on you to support our hospitality associates and loyal clients. Sales, recruiting, and customer service are key to this fast-paced and exciting role. Not only will you have the satisfaction of nurturing the careers of local hospitality talent, but you will also get to work with the greatest hotels right here in Seattle.

Your main responsibilities will be:
Building teams of hospitality talent that are dependable and passionate about delighting guests
Recruiting, interviewing, screening, and onboarding new associates
Managing and developing client relationships and ensuring client satisfaction
Networking within the hotel and hospitality industry to create business opportunities and talent referrals
Being the key liaison between clients and associates at all times; both in the field and remotely.

Success in this role will require you to:
Anticipate client needs and provide prompt service
Develop our teams of associates through continual coaching and communication
Adapt to industry and market changes and trends
Communicate account information and order specifications to your teams
Work cooperatively with your Market Manager, Regional Director, and other team members

If this sounds like you, we would love to hear from you. But first, to be considered, please make sure to meet these requirements:
You need to have a flexible schedule and be open to working weekends.
You must be capable of working autonomously and as a team player
You must be Bilingual in English/Spanish
You should have recruiting, staffing, or sales experience (preferably all three.)
Experience with applicant tracking systems and CRMs a plus.
You should have experience in the hospitality or food and beverage industries
And, most importantly, you must be devoted to customer service.

HWR

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Experience level:
1 year
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Supplemental pay types:
Bonus opportunities
Performance bonus
Retention bonus

Experience:
Managing and developing client relationships: 1 year (Required)
Hospitality: 1 year (Preferred)

Language:
Spanish (Required)

Ability to Relocate:
Seattle, WA: Relocate before starting work (Required)

Work Location: In person