Account Manager
This is not a sales position. It is working on site out of our Sarasota, FL Offices.
You will resolve client questions and offer solutions to ensure client satisfaction. You are often the first and last person a client interacts with, so you will need to efficiently and accurately resolve their needs and concerns. The account manager is a liaison between the clients and our company, so you must have a sound knowledge of the company and understand how to build strong relationships. Must be a team player and step up, help others, and be a problem solver. Cross-training and knowledge of all positions will be necessary. You must have a proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail. Those with a background in Insurance and/or Education, are encouraged to apply.
Payrate: $50 - $55/K (24.00 - $26.44/hr.) Medical insurance is paid 100% by the company owner.
Responsibilities:
Investigate and resolve client inquiries with the ability to transition and handle emergent priorities
Weekly reporting to clients and immediate notification if necessary
Document outcomes and steps taken
Update client files and database with accuracy. Ability to handle heavy seasonal database enrollments
Consult with clients by telephone or email to provide information, answer questions and handle inquiries
Provide personal prompt and efficient customer service via telephone and or email
Qualifications:
College degree preferred, and previous insurance experience is a plus
Excellent writing and grammar skills
Minimum of Intermediate knowledge of Microsoft Office Products especially Microsoft Excel and Microsoft Access
Must be able to transition from one task to another quickly and handle urgent issues promptly
Detail-oriented
Self-starter and able to think on your feet
Outgoing personality and positive demeanor
Able to handle the seasonal high-volume workload and prioritize to work efficiently