Account Manager

Description: Job Summary:
Jon-Don's strong reputation for quality customer service has been the foundation of our success since 1978. As an Account Manager, it is you who will be responsible for continuing to impress our customers. As the customer's primary point of contact, you will have the opportunity to take ownership of customer and service issues and collectively work with our team to make our customers do business with Jon-Don for years to come.
POSITION DESCRIPTION:

About Jon-Don:
Jon-Don partners with contractors, facilities managers, and business owners to provide them with a variety of products they need to tackle their toughest jobs whether it's removing that one impossible carpet stain or resurfacing a massive warehouse floor. Since 1978, we've been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they can't find with other suppliers. Today, with 16 branches strategically located throughout the United States, we're serving industries ranging from carpet cleaning to janitorial, restoration and concrete polishing/ surface prep.
"Jon-Don : Let's Tackle Your Toughest Jobs"
RESPONSIBILITIES:

Meet and exceed sales quotas
Recommend new product offerings
Provide product and technical advice
Learn new products and industry trends
Assist with product, parts, order placement and/or initiate repair process
Ensure customer satisfaction and productive phone time
Address concerns or questions a customer may have in the showroom
Develop professional customer relationships (in person and over the phone)
Strong computer, communication(written and oral) and organizational skills
Energetic and career-minded
Greet customers and assist them with inquiries regarding product or repair
Ensure that customers receive prompt, courteous and effective service
Prioritize required service and be prepared to provide options upon request
Build strong relationship with the customers

Requirements: Education and Experience:

High School or equivalent
Previous experience preferred, but not required

REQUIRED SKILLS / ATTITUDES:

Self-motivated
High sense of urgency
Takes initiative
Able to work as a team.
Able to communicate with peers and leadership
Problem-solving/troubleshooting ability
Ability to perform multiple task and switch between priorities.
Dependable, responsible and willing to accept accountability
Comfortable working with tablets and PC's

Benefits/Health Plans
Medical, Dental, and Vision insurance coverage
Free life insurance for all full-time employees
Flexible spending accounts
401k Program
Paid Holiday and Flex Floater Days
PTO: 3 weeks within the first year
Sick and Safe time off: As State Law Requires
Employee Referral Program
Employee Discounts
Wellness Perks
Work environment and physical demands:

Physical activity includes:
Standing for long periods of time
Regular walking
Reaching
Stooping
Bending
Kneeling
Crouching
Climbing stairs and ladders
Working on elevated platforms
Use of hands for lifting and pulling
Regularly lifts or moves up to 25 's
Frequently lifts or moves up to 50 's

Jon-Don, Inc. is an Equal Opportunity Employer, providing equal employment opportunities to all individuals. We recruit, hire, and promote into all job levels the most qualified applicants without regard to race, creed, color, national origin, religion, sex including pregnancy, sexual orientation or gender identity), age, disability or handicap, genetic information including family medical history, citizenship status, alienage or national origin, veteran status, ancestry, marital or family status, military or veteran service, domestic or sexual violence victim status, political affiliation or activities, arrest/conviction record, obesity, HIV/AIDS diagnosis, sexual and reproductive health decisions, or any other protected characteristic under applicable federal, state, and local laws. Jon-Don, Inc. is committed to providing equal employment opportunities that extend to all aspects of employment, including job assignment, compensation, discipline, and access to benefits and training.

Job Type: Full-time