Account Manager
Monday - Friday - Understand client business objectives, challengers, and priorities to provide strategic guidance and support
- Collaborate with internal departments to facilitate client need fulfillment
- Collaborate with the Implementation and Support teams to identify upsell and cross-sell opportunities within existing accounts
- Collaborate with the marketing team to develop client-focused materials, including case studies, whitepapers, and success stories
- Forecast and track key account metrics, such as revenue growth, customer retention, and customer satisfaction
- Maintain updated knowledge of company products and services
- Proactively address client concerns and act as a liaison between the client and internal teams, including Support, Implementation, Product Management, Development, and Sales
- Stay up-to-date with industry trends, software products, and competitive landscape to provide clients with valuable insights and recommendations
Responsibilities: - Customer Service or Sales experience
- Computer proficiency a MUST
- Strong Excel skills
- Fluent in basic Microsoft Office suite
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.