Account Manager

Job Description

The Non-Profit Data Sales Manager will play a crucial role in generating revenue through the strategic sale of data products and services. The successful candidate will be responsible for building and managing relationships with external partners, identifying client opportunities, and developing innovative strategies to market and sell our nonprofit organizations data assets.

Essential Functions

Cultivate and maintain strong relationships with existing nonprofit clients.

Collaborate with internal teams to ensure the delivery of high-quality data products that meet the needs of our nonprofit clients.

Works closely with client to oversee day-to-day relationship. Provides products and service to customers in such a way to ensure 100% client retention and client reference-ability to aid in the sales effort.

Serves as an escalation point for the client to resolve any issues and is the communication channel for internal support teams to handle any concerns with the client.

Quantifies and qualifies client needs and prospects. Cross sells/up sells opportunities, including identifying, developing and closing business deals.

Ensures that schedules and budgets are met according to contractual agreements. Works with client to cultivate future projects and qualify new opportunities. Develops plans to sell strategic products in assigned territory and assists R&D in the market analysis of potential products.

Consults with other team members, such as project management, product development, or customer support, to be sure mutual objectives are met.

Submits proposals and makes presentations.

Develops value propositions.

Develops deal terms and completes contract negotiation. Consults with Product Management to determine pricing and deal terms.

Creates/maintains both vertical and horizontal client contact relationships, at mid-level management and above. Obtains and maintains significant client communications.

May prepare account level (bottoms up) forecasting at a detailed level by product, by participants.

Knowledge & Skills:

Demonstrated consultative selling skills in client meetings (probes, listens, closes, etc.).

Able to sell cross-company solutions.

Excellent communications skills.

Able to develop strong relationships with internal team members in support and other business units.

Able to manage a book of accounts in our core products.

Able to present to client at high level.

Strong communication and negotiation skills.

Able to identify and resolve client issues.

Leveling Differentiators:

Requires 0-18 months of previous professional experience.

Education:

Associate or bachelor's degree preferred.

Job Complexity:

Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.

Supervision:

Normally receives detailed instructions on all work.