Account Executive

Job Description

The Account Executive role has responsibility for daily client service, support and satisfaction while continuously learning our business and refining their skills. The goal is to develop and expand the knowledge base and prepare for a more progressive role within the client team. They may be required to interact directly with Coordinator, Specialist or Generalist level client contacts on a regular basis.

Client Service:Ability to listen well and communicate articulately in a professional manner written, telephone and in-person

Able to build and maintain strong relationships (internally and with clients)

Understand assigned client dynamics and requirements

Serve as client's internal Shaker advocate, interacting with Shaker departments to coordinate all deliverable seamlessly

Prepare proposals and media recommendations as directed: conducting media research; talking to vendors; gathering options and pricing; organizing data for Client Management review and discussion

Prepare, process and fully execute all order types

Juggle multiple deadlines, clients and project priorities simultaneously

Ensure client approvals are received prior to deadline

Create orders and manage through to final billing, ensuring a high level of detail and accuracy

Submit relevant forms for all internal requests, providing accurate and comprehensive scope details required to receive the best possible client deliverable

Follow-up with departments to ensure requested deadlines are met

Assist in the preparation of presentations to clients as requested

Manage passwords and reporting for client contracts and ensuring reports are pulled in a timely and detailed fashion as expected by the client

Sales:Become skilled at selling Shaker services

Effectively and efficiently scope and close projects and campaigns

Develop client-specific strategies to meet client needs/expectations

Generate client growth opportunities

Gain proficiency with: Programmatic, SEM/PPC/Sponsored Content, Social Media and Creative Services (EVP/Branding, campaign development, premium items and support materials, brochures), Interactive Services (Websites, landing pages, digital assets and more), technology solutions (ATS, CRM, Sourcing, and others) to help manage client initiatives within each core category

Build credibility and trust with clients and co-workers across all departments

Manage workflow and activity across all team members

Media & Vendor Relations:Attend all agency media/vendor presentations

Engage with media/vendors to understand product suites suited for specific client goals and objectives

Prepare media recommendations and plans based on client scope (hiring objectives, geography, budgets and more)

Present and review recommendations and alter as needed to achieve goals

Execute media plans, coordinating all assets (creative) and media agreements/orders

Track media performance against plan to ensure timely reporting and strategy changes that may be required

Project management:Maintain client project logs

Act as liaison between client management and relevant departments to ensure objectives and timelines are met

Juggle multiple projects and clients simultaneously, ensuring accurate and timely delivery